Fix incomplete automation profiles

If an administrator makes a certificate policy change in CertCentral that restricts or prohibits a current setting in an automation profile, that profile is disabled and tagged as "Action needed".

For example, imagine an automation profile named "Renew Secure Site SSL" that defines Secure Site SSL as its product type. If an admin disables Secure Site SSL as an available product type in your account, the Renew Secure Site SSL profile will be in an unusable state and any automation request that uses that profile will fail.

How do I know if there's a profile problem?

To be informed of an automation profile problem:

  • View alerts on the Automated IPs inventory. Go to Automation > Automated IPs and view the alerts for Automation issues > Action required > Automation status: Profile action needed.
  • Go to Automation > Manage profiles and check for Status: Action needed.

Fix an incomplete automation profile

  1. In your CertCentral account, in the left main menu, go to Automation > Manage profiles.

  2. On the Manage automation profiles page, browse or filter for profiles with Status: Action needed.

  3. Select the name of the profile that needs to be fixed.

  4. Check the messages at the top of the profile page to know what settings are incomplete.

  5. Check and update all required settings.

  6. Select Save.