Fix an incomplete automation profile

If an administrator makes a certificate policy change in CertCentral that restricts or prohibits a current setting in an automation profile, that profile is disabled and tagged as "Action needed".

For example, imagine an automation profile named "Renew Secure Site SSL" that defines Secure Site SSL as its product type. If an admin disables Secure Site SSL as an available product type in your account, the Renew Secure Site SSL profile will be in an unusable state and any automation request that uses that profile will fail.

How do I know if there's a profile problem?

To be informed of an automation profile problem:

  • View alerts on the Automated IPs inventory. Go to Automation > Automated IPs and view the alerts for Automation issues > Action required > Automation status: Profile action needed.
  • Go to Automation > Manage profiles and check for Status: Action needed.

Steps

  1. Go to Automation > Manage profiles.

  2. Browse or filter for profiles with Status: Action needed.

  3. Click the name of the profile that needs to be fixed.

  4. Check the messages at the top of the profile page to know what settings are incomplete.

  5. Check and update all required settings.

  6. Click Save.

About

DigiCert is the world's leading provider of scalable TLS/SSL, IoT and PKI solutions for identity and encryption. The most innovative companies, including 89% of the Fortune 500 and 97 of the 100 top global banks, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management solution, CertCentral®. The company is recognized for its enterprise-grade certificate management platform, fast and knowledgeable customer support, and market-leading security solutions. For the latest DigiCert news and updates, visit digicert.com or follow @digicert.

©2020 DigiCert, Inc. All rights reserved. DigiCert, its logo and CertCentral are registered trademarks of DigiCert, Inc. Norton and the Checkmark Logo are trademarks of NortonLifeLock Inc. used under license. Other names may be trademarks of their respective owners.