When a sensor isn't working, the first place to go is the Manage sensor page and check the status of the sensor. In the sidebar menu, click Discovery > Manage Discovery. On the Scan page, click Manage sensor.
If everything checks out on the Manage sensor page, check for network issues:
Each sensor has a diagnostic tool to check for connectivity to the URLs configure in the license properties file.
Go to the installation directory and run ./diag.sh to check connectivity to the URLs configured in the license.properties file. Make sure you have root or administrative permissions to the server where the sensor is installed.
Go to the installation directory and run diag.bat to check connectivity to the URLs configured in the license.properties file. Make sure you have administrative permissions to the server where the sensor is installed.
If you still haven't pinpointed the problem, check the sensor log. You need a copy of the sensor log to share with DigiCert support if you end up needing help.
The sensor logs are located in the logs directory:
'<install_dir>/logs'. Note that sensor.log file is the most recent log.
DigiCert is the world's leading provider of scalable TLS/SSL, IoT and PKI solutions for identity and encryption. The most innovative companies, including 89% of the Fortune 500 and 97 of the 100 top global banks, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management solution, CertCentral®. The company is recognized for its enterprise-grade certificate management platform, fast and knowledgeable customer support, and market-leading security solutions. For the latest DigiCert news and updates, visit digicert.com or follow @digicert.
©2020 DigiCert, Inc. All rights reserved. DigiCert, its logo and CertCentral are registered trademarks of DigiCert, Inc. Norton and the Checkmark Logo are trademarks of NortonLifeLock Inc. used under license. Other names may be trademarks of their respective owners.