Filtering by: ACME x clear
new

To make it easier to plan your certificate related tasks, we scheduled our 2021 maintenance windows in advance. See DigiCert 2021 scheduled maintenance—this page is kept up to date with all maintenance schedule information.

With customers all over the world, we understand there is not a best time for everyone. However, after reviewing the data on customer usage, we selected times that would impact the fewest amount of our customers.

About our maintenance schedule

  • Maintenance is scheduled for the first weekend of each month, unless otherwise noted.
  • Each maintenance window is scheduled for 2 hours.
  • Although we have redundancies in place to protect your service, some DigiCert services may be unavailable.
  • All normal operations will resume once maintenance is completed.

If you need more information regarding these maintenance windows, contact your account manager or DigiCert support team. To get live updates, subscribe to the DigiCert Status page.

new

Upcoming Schedule Maintenance

DigiCert will perform scheduled maintenance on December 4, 2021, between 22:00 – 24:00 MST (December 5, 2021, between 05:00 – 07:00 UTC). Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

new

Upcoming Schedule Maintenance

DigiCert will perform scheduled maintenance on November 6, 2021, between 22:00 – 24:00 MDT (November 7, 2021, between 04:00 – 06:00 UTC).


CertCentral infrastructure-related maintenance downtime

We will start this infrastructure-related maintenance between 22:00 and 22:10 MDT (04:00 and 04:10 UTC). Then, for approximately 30 minutes, the following services will be down:

DV certificate issuance for CertCentral, ACME, and ACME agent automation

  • DV certificate requests submitted during this time will fail
  • APIs will return a "cannot connect" error
  • Failed requests should be resubmitted after services are restored

CIS and SCEP

  • Certificate Issuing Service (CIS) will be down
  • Simple Certificate Enrollment Protocol (SCEP) will be down
  • DigiCert will be unable to issue certificates for CIS and SCEP
  • APIs will return a "cannot connect" error
  • Requests that return "cannot connect" errors should be resubmitted after services are restore

QuoVadis TrustLink certificate issuance

  • TrustLink certificate requests submitted during this time will fail
  • However, failed requests will be added to a queue for processing later
  • Queued-up requests will be processed after services are restored, as required

This maintenance only affects DV certificate issuance, CIS, SCEP, and TrustLink certificate issuance. It does not affect any other DigiCert platforms or services .


PKI Platform 8 maintenance

We will start the PKI Platform 8 maintenance at 22:00 MDT (04:00 UTC). Then, for approximately 30 minutes, the PKI Platform 8 will experience service delays and performance degradation that affect:

  • Signing in and using your PKI Platform 8 to perform in-console certificate lifecycle tasks.
  • Using any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, and EST) to perform certificate lifecycle operations.
  • Performing certificate lifecycle tasks/operations:
    • Enrolling certificates: new, renew, or reissues
    • Adding domains and organizations
    • Submitting validation requests
    • Viewing reports, revoking certificates, and creating profiles
    • Adding users, viewing certificates, and downloading certificates
  • Certificate issuance for PKI Platform 8 and its corresponding API.

Additionally:

  • APIs will return a "cannot connect" error.
  • Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.

The PKI Platform 8 maintenance only affects PKI Platform 8. It does not affect any other DigiCert platforms or services.


Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

new

Upcoming Schedule Maintenance

On October 2, 2021, between 22:00 – 24:00 MDT (October 3, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.


CertCentral, CIS, SCEP, Direct Cert Portal, and DigiCert ONE maintenance

DigiCert will perform scheduled maintenance. Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.


PKI Platform 8 maintenance and downtime:

DigiCert will perform scheduled maintenance on PKI Platform 8. During this time, the PKI Platform 8 and its corresponding APIs will be down for approximately 20 minutes.

We will start the PKI Platform 8 maintenance at 22:00 MDT (04:00 UTC).

Then, for approximately 20 minutes:

  • You will be unable to sign in and use your PKI Platform 8 to perform in-console certificate lifecycle tasks.
  • You will be unable to use any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, and EST) to perform certificate lifecycle operations.
  • You will be unable to:
    • Enroll certificates: new, renew, or reissues
    • Add domains and organizations
    • Submit validation requests
    • View reports, revoke certificates, and create profiles
    • Add users, view certificates, and download certificates
  • DigiCert will be unable to issue certificates for PKI Platform 8 and its corresponding API.
  • APIs will return a "cannot connect" error.
  • Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.

The PKI Platform 8 maintenance only affects PKI Platform 8. It does not affect any other DigiCert platforms or services.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

new

Upcoming Schedule Maintenance

On September 11, 2021, between 22:00 – 24:00 MDT (September 12, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.


CertCentral, CIS, SCEP, Direct Cert Portal, and DigiCert ONE maintenance

DigiCert will perform scheduled maintenance. Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.


PKI Platform 8 maintenance and downtime:

DigiCert will perform scheduled maintenance on PKI Platform 8. During this time, the PKI Platform 8 and its corresponding APIs will be down for approximately 60 minutes.

We will start the PKI Platform 8 maintenance at 22:00 MDT (04:00 UTC).

Then, for approximately 60 minutes:

  • You will be unable to sign in and use your PKI Platform 8 to perform in-console certificate lifecycle tasks.
  • You will be unable to use any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, and EST) to perform certificate lifecycle operations.
  • You will be unable to:
    • Enroll certificates: new, renew, or reissues
    • Add domains and organizations
    • Submit validation requests
    • View reports, revoke certificates, and create profiles
    • Add users, view certificates, and download certificates
  • DigiCert will be unable to issue certificates for PKI Platform 8 and its corresponding API.
  • APIs will return a "cannot connect" error.
  • Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.

The PKI Platform 8 maintenance only affects PKI Platform 8. It does not affect any other DigiCert platforms or services.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete our maintenance.

new

Upcoming Schedule Maintenance

On August 7, 2021, between 22:00 – 24:00 MDT (August 8, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance. Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

new

Upcoming schedule maintenance

On July 10, 2021, between 22:00 – 24:00 MDT (July 11, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.

During maintenance, for approximately 60 minutes, the services specified below under Service downtime will be down. Due to the scope of the maintenance, the services specified below under Service interruptions may experience brief interruptions during a 10-minute window.

Service downtime

From 22:00 – 23:00 MDT (04:00 – 05:00 UTC), while we perform database-related maintenance, the following services will be down for up to 60 minutes:

  • CertCentral / Services API
  • Direct Cert Portal / API
  • ACME
  • Discovery / API
  • ACME agent automation / API

API Note: Affected APIs will return “cannot connect” errors. Certificate-related API requests that return a “cannot connect” error message during this window will need to be placed again after services are restored.

Service interruptions

During a 10-minute window, while we perform infrastructure maintenance, the following DigiCert service may experience brief service interruptions:

  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • DigiCert ONE
  • Automation service
  • CT Log monitoring
  • Vulnerability assessment
  • PCI compliance scans

Services not affected

These services are not affected by the maintenance activities:

  • PKI Platform 8
  • PKI Platform 7
  • QuoVadis TrustLink

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as the maintenance is completed.

new

Upcoming scheduled maintenance

On May 1, 2021, between 22:00 – 24:00 MDT (May 2, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.

For up to 10 minutes total during the 2-hour window, we will be unable to issue certificates for the DigiCert platforms, their corresponding APIs, immediate certificate issuance, and those using the APIs for other automated tasks.

Affected services:

  • CertCentral / Service API
  • ACME
  • ACME agent automation / API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink

Services not affected

  • PKI Platform 8
  • PKI Platform 7
  • DigiCert ONE managers

API note:

  • APIs will return "cannot connect" errors.
  • Certificate requests submitted during this window that receive a "cannot connect" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

new

Upcoming scheduled maintenance

On April 3, 2021, between 22:00 – 24:00 MDT (April 4, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.

During maintenance, for up to 10 minutes, we will be unable to issue certificates for the DigiCert platforms, their corresponding APIs, immediate certificate issuance, and those using the APIs for other automated tasks.

Affected services

For approximately 10 minutes, DigiCert will be unable to issue certificates for these services and APIs:

  • CertCentral / Service API
  • ACME
  • ACME agent automation / API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink

Services not affected

These services are not affected by the maintenance activities:

  • PKI Platform 8 / API
  • PKI Platform 8 SCEP
  • PKI Platform 7 / API
  • PKI Platform 7 SCEP
  • DigiCert ONE managers

API note:

  • APIs will return "cannot connect" errors.
  • Certificate requests submitted during this window that receive a "cannot connect" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

new

Upcoming scheduled maintenance

On March 6, 2021, between 22:00 – 24:00 MST (March 7, 2021, between 05:00 – 07:00 UTC), DigiCert will perform scheduled maintenance.

Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.

What can you do?

Please plan accordingly.

  • Schedule your high-priority orders, renewals, and reissues around the maintenance window.
  • To get live maintenance updates, subscribe to the DigiCert Status page. The subscription includes emails to let you know when maintenance starts and ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as the maintenance is completed.

new

Upcoming scheduled maintenance

On February 6, 2021 between 22:00 – 24:00 MST (February 7, 2021 between 05:00 – 07:00 UTC), DigiCert will perform critical maintenance.

During maintenance, the services listed below will be down approximately 60 minutes. However, due to the scope work happening, there may be additional service interruptions during the two-hour maintenance window.

You will be unable to sign in to these platforms and access these services and APIs:

  • CertCentral / Service API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

DigiCert will be unable to issue certificates for these services and APIs:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • QV Trust Link

These services will not be affected by the maintenance activities:

  • PKI Platform 8
  • PKI Platform 7
  • DigiCert ONE managers

API note:

  • Services to process certificate-related transactions will be unavailable, such as, requesting certificates, adding domains, and validation requests.
  • APIs will return “cannot connect” errors.
  • Certificate requests placed during this window that receive a "cannot connect" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues around the maintenance window.
  • Expect interruptions if you use APIs for immediate certificate issuance and automated tasks.
  • Subscribe to the DigiCert Status page to get live updates, .
  • See the DigiCert 2021 scheduled maintenance for scheduled maintenance dates and times.

Services will be restored as soon as the maintenance is completed.

new

Upcoming scheduled maintenance

On January 9, 2021 between 22:00 – 24:00 MST (January 10, 2021 between 05:00 – 07:00 UTC), DigiCert will perform scheduled maintenance.

Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.

What can you do?
Please plan accordingly.

Services will be restored as soon as maintenance is completed.

new

Scheduled maintenance

On December 6, 2020 between 08:00 – 10:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance, access to these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Plan accordingly.

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.

new

Scheduled maintenance

On November 8, 2020 between 08:00 – 10:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance, access to these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Plan accordingly.

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.

new

Upcoming scheduled maintenance

On Sunday September 13, 2020 from 07:00 to 09:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance, we will assign new dedicated IP addresses to our CertCentral mail server, some of our services, and some of our APIs.

Affected services:

  • CertCentral emails
  • CertCentral
  • CertCentral Services API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • API access URL
  • Direct Cert Portal
  • Direct Cert Portal API
  • Discovery sensor firewall settings
  • Discovery API
  • ACME
  • ACME agent automation
  • DigiCert website

For more details and easy reference, see our IP address changes knowledgebase article.

Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.

DigiCert services will be restored as soon as maintenance is completed.

What can I do?

  • Update allowlists and email filters
    By September 13, 2020, update IP address allowlists and email filters to ensure you don't miss important emails and to keep your DigiCert services and API integrations running as expected.
  • Schedule tasks around maintenance
    Please plan accordingly and schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • References
new

CertCentral ACME protocol support general availability

We are happy to announce the general availability of one of our Automation Tools—ACME protocol support. Its open beta period has ended, and it is now ready for production environments.

With ACME + CertCentral, use your preferred ACME client to automate your SSL/TLS certificate deployments and remove time spent completing manual certificate installations.

CertCentral ACME protocol support allows you to automate OV and EV SSL/TLS 1-year, 2-year, and custom validity certificate deployments. Our ACME protocol also supports the Signed HTTP Exchange certificate profile option, enabling you to automate your Signed HTTP Exchange certificate deployments.

ACME in CertCentral

To access ACME in your CertCentral account, go to the ACME Directory URLs page (in the left main menu, go to Automation > ACME Directory URLs).

For more information:

enhancement

DigiCert ACME integration now supports the use of custom fields

We are happy to announce that DigiCert ACME protocol now supports custom fields in the request forms used to create your ACME directory URLs.

For more information:

new

We added two new features to the Expiring Certificates page (in the sidebar, click Certificates > Expiring Certificates), making it easier to manage renewal notifications for your expiring certificates.

First, we added a Renewal Notices column with an interactive check box. Use this check box to enable or disable renewal notices for an expiring certificate.

Second, we added two Renewal Notices filters: Disabled and Enabled. These filters allow you to see only the certificate orders with renewal notices enabled or disabled.

enhancement

In the DigiCert Services API, we updated the List keys and Get key info endpoints response parameters, enabling you to see the organization associated with your ACME certificate orders.

Now, when you call the List keys and Get key info endpoints, we return the name of the organization (organization_name) associated with the ACME certificate order in the response.

Get key info: example reponse with new parameter

fix

We fixed a bug on the Guest URL Request a Certificate page, where clicking Order Now redirected you to the DigiCert account sign in page.

Now, when you order a certificate from a Guest URL and click Order Now, your request is submitted to your account administrator for approval. For more information about guest URLs, see Managing Guest URLs.

enhancement

We added the Auto-Renewal User feature to the New Division page that optionally allows you to set a default user for the division's auto-renewal orders when creating a new division. If set, this user replaces the original requester on all division auto-renewal certificate orders and helps prevent auto-renewal interruptions.

In your account, in the sidebar menu, click Account > Divisions. On the Divisions page, click New Division. On the New Division page, in the Auto-Renewal User dropdown, set a default user for all division auto-renewal orders.

new

We are adding a new tool to the CertCentral portfolio—ACME protocol support—that allows you to integrate your ACME client with CertCentral to order OV and EV TLS/SSL certificates.

Note: This is the open beta period for ACME protocol support in CertCentral. To report errors or for help connecting your ACME client to CertCentral, contact our support team.

To access ACME in your CertCentral account, go to the Account Access page (in the sidebar menu, click Account > Account Access) and you'll see a new ACME Directory URLs section.

For information about connecting your ACME client with your CertCentral account, see our ACME user guide.

To turn ACME off for your account, contact your account manager or our support team.

Known issues

For a list of current known issues, see ACME Beta: Known issues.