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Upcoming scheduled maintenance

On February 6, 2021 between 22:00 – 24:00 MST (February 7, 2021 between 05:00 – 07:00 UTC), DigiCert will perform critical maintenance.

During maintenance, the services listed below will be down approximately 60 minutes. However, due to the scope of the maintenance being performed, there may be additional service interruptions during the two-hour maintenance window.

You will be unable to sign in to these platforms and access these services and APIs:

  • CertCentral / Service API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

DigiCert will be unable to issue certificates for these services and APIs:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • QV Trust Link

These services are not affected by the maintenance activities:

  • PKI Platform 7 / PKI Platform 8
  • DigiCert ONE managers

API note: Services to process certificate-related transactions including domain, organization, and validation requests will not be available. APIs will return “cannot connect” errors. Certificate orders placed during this window that receive a “cannot connect” error message will need to be placed again after services are restored.

What can I do?

Plan accordingly.

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.
  • To get live updates, subscribe to the DigiCert Status page.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as the maintenance is completed.

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CertCentral Services API: New Unit order details and Cancel unit order endpoints

We are happy to announce we added two new endpoints to the CertCentral Services API: Unit order details and Cancel unit order.

These endpoints allow you to get information about a unit order and to cancel a unit order.

Canceling unit orders:

  • You can only cancel an order within thirty days of placing it.
  • You cannot cancel a unit order if the subaccount on the order has spent any of the units.

If you manage a subaccount that uses units as its payment method, you can now use the Services API to do the following tasks:

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CertCentral Services API: Improved Product list, Product limits, and Product info endpoints

To make it easier to find the available order validity periods for the digital certificate products in your account, we added new response parameters to the Product list, Product limits, and Product info endpoints.

These new response parameters allow you to view the default and customized order validity limits for each product in your account.

Product list endpoint

The allowed_order_validity_years parameter returns a list of the supported order validity periods for each product in your account.

Product limits endpoint

The allowed_order_lifetimes parameter returns a list of the customized order validity limits for users with different division and user role assignments in your account.

Product info endpoint

  • The allowed_order_validity_years parameter returns a list of the order validity periods that are available when you request the certificate product.
  • The custom_order_expiration_date_allowed parameter returns a boolean value that describes whether you can set a custom order expiration date when you request the certificate product.
enhancement

CertCentral Services API: Improved Subaccount order info endpoint

To make it easier to find information about the validity periods for subaccount orders, we added new response parameters to the Subaccount order info endpoint. These new response parameters allow you to see the order start date, the order end date, and whether the order is a Multi-year Plan.

  • The is_multi_year_plan parameter returns "1" if the order is a Multi-year Plan.
  • The order_valid_from parameter returns the start date of the order validity period.
  • The order_valid_till parameter returns the end date of the order validity period.

Example response with new parameters

Subaccount order updates

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CertCentral Services API: Update renewal notification settings

We added a new endpoint to the CertCentral Services API contract: Update renewal notification settings. Use this endpoint to enable or disable renewal notifications for a certificate order. 

For more information, visit the reference topic for this endpoint in the Services API documentation: