December 31, 2022
DIGICERT 2022 MAINTENANCE SCHEDULE
To make it easier to plan your certificate-related tasks, we scheduled our 2022 maintenance windows in advance. See DigiCert 2022 scheduled maintenance—this page is updated with all current maintenance schedule information.
With customers worldwide, we understand there is not a "best time" for everyone. However, after reviewing the data on customer usage, we selected times that would impact the fewest amount of our customers.
About our maintenance schedule
- Maintenance is scheduled for the first weekend of each month unless otherwise noted.
- Each maintenance window is scheduled for 2 hours.
- Although we have redundancies to protect your service, some DigiCert services may be unavailable.
- All normal operations will resume once maintenance is completed.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
If you need more information regarding these maintenance windows, contact your account manager or DigiCert support team.
September 10, 2022
Upcoming Scheduled Maintenance
DigiCert will perform scheduled maintenance on September 10, 2022, 22:00 –24:00 MDT (September 11, 2022, 04:00 – 06:00 UTC). Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- See DigiCert 2022 scheduled maintenance for scheduled maintenance dates and times.
Services will be restored as soon as the maintenance is completed.
August 6, 2022
Upcoming scheduled maintenance
Some DigiCert services will be down for about 15 minutes during scheduled maintenance on August 6, 2022, 22:00 – 24:00 MDT (August 7, 2022, 04:00 – 06:00 UTC).
Infrastructure-related maintenance downtime
The infrastructure-related maintenance starts at 22:00 MDT (04:00 UTC). At that time, the services listed below may be down, or experience delayed responses for approximately 15 minutes.
Affected services:
CertCentral® / Services API
- Unable to access your CertCentral account.
- Services API will be unable to process requests.
- APIs will return a "503 Service is unavailable" error.
- Resubmit failed requests after services are restored.
CertCentral Automation / API
- Reschedule automation events around maintenance.
- If automation events cannot be rescheduled, retry failed events after services are restored.
CertCentral Discovery / API
- Reschedule Discovery scans around maintenance.
- If scans cannot be rescheduled, retry failed scans after services are restored.
CertCentral Certificate Issuing Service (CIS) and Simple Certificate Enrollment Protocol (SCEP)
- Requests submitted during this time will fail.
- APIs will return a "503 Service is unavailable" error.
- Failed requests should be resubmitted after services are restored.
Direct Cert Portal / API
- Unable to access your Direct Cert Portal account.
- Direct Cert Portal API will be unable to process requests.
- APIs will return a "503 Service is unavailable" error.
- Resubmit failed requests after services are restored.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
- For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.
Services will be restored as soon as the maintenance is completed.
July 9, 2022
Upcoming Schedule Maintenance
Some DigiCert services will be down for a total of 20 minutes during scheduled maintenance on July 9, 2022, 22:00 – 24:00 MDT (July 10, 2022, 04:00 – 06:00 UTC).
Infrastructure-related maintenance downtime
The services listed below will be down for a total of 20 minutes while we perform our infrastructure-related maintenance. The downtime consists of two 10-minute windows, one at the start and one at the end of the infrastructure-related work:
- Start: 22:00 – 22:10 MDT (UTC -6)
- End: 23:30 – 23:40 MDT (UTC -6)*
*The plan is to end our maintenance at approximately 23:30 MDT (UTC –6). However, if issues occur, we will need to end this work early, which means the second downtime may happen earlier than planned.
Affected services
CertCentral® / Services API
- Unable to access your CertCentral account.
- Services API will be unable to process requests.
- APIs will return a "503 Service is unavailable" error.
- Resubmit failed requests after services are restored.
CertCentral Automation / API
- Reschedule automation events around maintenance.
- If automation events cannot be rescheduled, retry failed events after services are restored.
Discovery / API
- Reschedule Discovery scans around maintenance.
- If scans cannot be rescheduled, retry failed scans after services are restored.
Direct Cert Portal / API
- Unable to access your Direct Cert Portal account
- Direct Cert Portal API will be unable to process requests.
- APIs will return a "503 Service is unavailable" error.
- Resubmit failed requests after services are restored.
QuoVadis® TrustLink® certificate issuance
- TrustLink certificate requests submitted during this time will be delayed
- Requests will be queued and processed after services are restored
PKI Platform 8 new domain and organization validation
- New domains submitted for validation during this time will be delayed.
- New organizations submitted for validation during this time will be delayed.
- Requests will be queued and processed after services are restored.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
June 4, 2022
Upcoming Scheduled Maintenance
DigiCert will perform scheduled maintenance on June 4, 2022, 22:00 –24:00 MDT (June 5, 2022, 04:00 – 06:00 UTC). Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- See DigiCert 2022 scheduled maintenance for scheduled maintenance dates and times.
Services will be restored as soon as the maintenance is completed.
February 12, 2022
Upcoming Scheduled Maintenance
DigiCert will perform scheduled maintenance on February 12, 2022, between 22:00 – 24:00 MST (February 13, 2022, between 05:00 – 07:00 UTC). Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
Expanding Range of IP Addresses Used for DigiCert Services
As part of our scheduled maintenance on February 12, 2022, 22:00 – 24:00 MST (February 13, 2022, 05:00 - 07:00 UTC), DigiCert is expanding the range of IP addresses we use for our services. These additional IP addresses are part of our efforts to increase service uptime and reduce the need for service downtime during scheduled maintenance.
What do I need to do?
If your company uses allowlists*, update them to include the block of IP addresses listed below by February 12, 2022, to keep your DigiCert services and API integrations running as expected.
*Note: Allowlists are lists for firewalls that only allow specified IP addresses to perform certain tasks or connect to your system.
New range of IP addresses
Add this range of IP addresses to your allowlist: 216.168.240.0/20
Note: We are not replacing or removing any IP addresses. We are only expanding the range of IP Addresses we use to deliver our services.
Affected services:
- CertCentral/Services API
- ACME
- Discovery/API
- Discovery sensor firewall settings
- ACME Automation/API
- Certificate Issuing Service (CIS)
- Simple Certificate Enrollment Protocol (SCEP)
- API access URL
- Direct Cert Portal/API
- DigiCert website
- Validation services
- PKI Platform 8
- PKI Platform 7 (Japan and Australia)
- QuoVadis TrustLink
- DigiCert ONE
- Account Manager
- CA Manager
- IoT Device Manager
- Document Signing Manager
- Secure Software Manager
- Enterprise PKI Manager
- Automation Manager
For easy reference, see our knowledgebase article, Expanding Range of IP Addresses for DigiCert Services. If you have questions, please contact your account manager or DigiCert Support.
January 8, 2022
Upcoming Scheduled Maintenance
DigiCert will perform scheduled maintenance on January 8, 2022, between 22:00 – 24:00 MST (January 9, 2022, between 05:00 – 07:00 UTC). Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
December 31, 2021
To make it easier to plan your certificate related tasks, we scheduled our 2021 maintenance windows in advance. See DigiCert 2021 scheduled maintenance—this page is kept up to date with all maintenance schedule information.
With customers all over the world, we understand there is not a best time for everyone. However, after reviewing the data on customer usage, we selected times that would impact the fewest amount of our customers.
About our maintenance schedule
- Maintenance is scheduled for the first weekend of each month, unless otherwise noted.
- Each maintenance window is scheduled for 2 hours.
- Although we have redundancies in place to protect your service, some DigiCert services may be unavailable.
- All normal operations will resume once maintenance is completed.
If you need more information regarding these maintenance windows, contact your account manager or DigiCert support team. To get live updates, subscribe to the DigiCert Status page.
December 4, 2021
Upcoming Scheduled Maintenance
DigiCert will perform scheduled maintenance on December 4, 2021, between 22:00 – 24:00 MST (December 5, 2021, between 05:00 – 07:00 UTC). Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
November 6, 2021
Upcoming Schedule Maintenance
DigiCert will perform scheduled maintenance on November 6, 2021, between 22:00 – 24:00 MDT (November 7, 2021, between 04:00 – 06:00 UTC).
CertCentral infrastructure-related maintenance downtime
We will start this infrastructure-related maintenance between 22:00 and 22:10 MDT (04:00 and 04:10 UTC). Then, for approximately 30 minutes, the following services will be down:
DV certificate issuance for CertCentral, ACME, and ACME agent automation
- DV certificate requests submitted during this time will fail
- APIs will return a "cannot connect" error
- Failed requests should be resubmitted after services are restored
CIS and SCEP
- Certificate Issuing Service (CIS) will be down
- Simple Certificate Enrollment Protocol (SCEP) will be down
- DigiCert will be unable to issue certificates for CIS and SCEP
- APIs will return a "cannot connect" error
- Requests that return "cannot connect" errors should be resubmitted after services are restore
QuoVadis TrustLink certificate issuance
- TrustLink certificate requests submitted during this time will fail
- However, failed requests will be added to a queue for processing later
- Queued-up requests will be processed after services are restored, as required
This maintenance only affects DV certificate issuance, CIS, SCEP, and TrustLink certificate issuance. It does not affect any other DigiCert platforms or services .
PKI Platform 8 maintenance
We will start the PKI Platform 8 maintenance at 22:00 MDT (04:00 UTC). Then, for approximately 30 minutes, the PKI Platform 8 will experience service delays and performance degradation that affect:
- Signing in and using your PKI Platform 8 to perform in-console certificate lifecycle tasks.
- Using any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, and EST) to perform certificate lifecycle operations.
- Performing certificate lifecycle tasks/operations:
- Enrolling certificates: new, renew, or reissues
- Adding domains and organizations
- Submitting validation requests
- Viewing reports, revoking certificates, and creating profiles
- Adding users, viewing certificates, and downloading certificates
- Certificate issuance for PKI Platform 8 and its corresponding API.
Additionally:
- APIs will return a "cannot connect" error.
- Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.
The PKI Platform 8 maintenance only affects PKI Platform 8. It does not affect any other DigiCert platforms or services.
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
October 2, 2021
Upcoming Schedule Maintenance
On October 2, 2021, between 22:00 – 24:00 MDT (October 3, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.
CertCentral, CIS, SCEP, Direct Cert Portal, and DigiCert ONE maintenance
DigiCert will perform scheduled maintenance. Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
PKI Platform 8 maintenance and downtime:
DigiCert will perform scheduled maintenance on PKI Platform 8. During this time, the PKI Platform 8 and its corresponding APIs will be down for approximately 20 minutes.
We will start the PKI Platform 8 maintenance at 22:00 MDT (04:00 UTC).
Then, for approximately 20 minutes:
- You will be unable to sign in and use your PKI Platform 8 to perform in-console certificate lifecycle tasks.
- You will be unable to use any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, and EST) to perform certificate lifecycle operations.
- You will be unable to:
- Enroll certificates: new, renew, or reissues
- Add domains and organizations
- Submit validation requests
- View reports, revoke certificates, and create profiles
- Add users, view certificates, and download certificates
- DigiCert will be unable to issue certificates for PKI Platform 8 and its corresponding API.
- APIs will return a "cannot connect" error.
- Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.
The PKI Platform 8 maintenance only affects PKI Platform 8. It does not affect any other DigiCert platforms or services.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
September 11, 2021
Upcoming Schedule Maintenance
On September 11, 2021, between 22:00 – 24:00 MDT (September 12, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.
CertCentral, CIS, SCEP, Direct Cert Portal, and DigiCert ONE maintenance
DigiCert will perform scheduled maintenance. Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
PKI Platform 8 maintenance and downtime:
DigiCert will perform scheduled maintenance on PKI Platform 8. During this time, the PKI Platform 8 and its corresponding APIs will be down for approximately 60 minutes.
We will start the PKI Platform 8 maintenance at 22:00 MDT (04:00 UTC).
Then, for approximately 60 minutes:
- You will be unable to sign in and use your PKI Platform 8 to perform in-console certificate lifecycle tasks.
- You will be unable to use any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, and EST) to perform certificate lifecycle operations.
- You will be unable to:
- Enroll certificates: new, renew, or reissues
- Add domains and organizations
- Submit validation requests
- View reports, revoke certificates, and create profiles
- Add users, view certificates, and download certificates
- DigiCert will be unable to issue certificates for PKI Platform 8 and its corresponding API.
- APIs will return a "cannot connect" error.
- Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.
The PKI Platform 8 maintenance only affects PKI Platform 8. It does not affect any other DigiCert platforms or services.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete our maintenance.
August 7, 2021
Upcoming Schedule Maintenance
On August 7, 2021, between 22:00 – 24:00 MDT (August 8, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance. Although we have redundancies to protect your service, some DigiCert services may be unavailable during this time.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
July 10, 2021
Upcoming schedule maintenance
On July 10, 2021, between 22:00 – 24:00 MDT (July 11, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.
During maintenance, for approximately 60 minutes, the services specified below under Service downtime will be down. Due to the scope of the maintenance, the services specified below under Service interruptions may experience brief interruptions during a 10-minute window.
Service downtime
From 22:00 – 23:00 MDT (04:00 – 05:00 UTC), while we perform database-related maintenance, the following services will be down for up to 60 minutes:
- CertCentral / Services API
- Direct Cert Portal / API
- ACME
- Discovery / API
- ACME agent automation / API
API Note: Affected APIs will return “cannot connect” errors. Certificate-related API requests that return a “cannot connect” error message during this window will need to be placed again after services are restored.
Service interruptions
During a 10-minute window, while we perform infrastructure maintenance, the following DigiCert service may experience brief service interruptions:
- Certificate Issuing Service (CIS)
- Simple Certificate Enrollment Protocol (SCEP)
- DigiCert ONE
- Automation service
- CT Log monitoring
- Vulnerability assessment
- PCI compliance scans
Services not affected
These services are not affected by the maintenance activities:
- PKI Platform 8
- PKI Platform 7
- QuoVadis TrustLink
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as the maintenance is completed.
April 3, 2021
Upcoming scheduled maintenance
On April 3, 2021, between 22:00 – 24:00 MDT (April 4, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.
During maintenance, for up to 10 minutes, we will be unable to issue certificates for the DigiCert platforms, their corresponding APIs, immediate certificate issuance, and those using the APIs for other automated tasks.
Affected services
For approximately 10 minutes, DigiCert will be unable to issue certificates for these services and APIs:
- CertCentral / Service API
- ACME
- ACME agent automation / API
- Direct Cert Portal / API
- Certificate Issuing Service (CIS)
- Simple Certificate Enrollment Protocol (SCEP)
- QuoVadis TrustLink
Services not affected
These services are not affected by the maintenance activities:
- PKI Platform 8 / API
- PKI Platform 8 SCEP
- PKI Platform 7 / API
- PKI Platform 7 SCEP
- DigiCert ONE managers
API note:
- APIs will return "cannot connect" errors.
- Certificate requests submitted during this window that receive a "cannot connect" error message will need to be placed again after services are restored.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
- Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
- To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as we complete the maintenance.
March 6, 2021
Upcoming scheduled maintenance
On March 6, 2021, between 22:00 – 24:00 MST (March 7, 2021, between 05:00 – 07:00 UTC), DigiCert will perform scheduled maintenance.
Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.
What can you do?
Please plan accordingly.
- Schedule your high-priority orders, renewals, and reissues around the maintenance window.
- To get live maintenance updates, subscribe to the DigiCert Status page. The subscription includes emails to let you know when maintenance starts and ends.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as the maintenance is completed.
February 6, 2021
Upcoming scheduled maintenance
On February 6, 2021 between 22:00 – 24:00 MST (February 7, 2021 between 05:00 – 07:00 UTC), DigiCert will perform critical maintenance.
During maintenance, the services listed below will be down approximately 60 minutes. However, due to the scope work happening, there may be additional service interruptions during the two-hour maintenance window.
You will be unable to sign in to these platforms and access these services and APIs:
- CertCentral / Service API
- Direct Cert Portal / Direct Cert Portal API
- Certificate Issuing Service (CIS)
- Simple Certificate Enrollment Protocol (SCEP)
- Discovery / API
- ACME
- ACME agent automation / API
DigiCert will be unable to issue certificates for these services and APIs:
- CertCentral / Services API
- Direct Cert Portal / Direct Cert Portal API
- Certificate Issuing Service (CIS)
- Simple Certificate Enrollment Protocol (SCEP)
- Complete Website Security (CWS) / API
- Managed PKI for SSL (MSSL) / API
- QV Trust Link
These services will not be affected by the maintenance activities:
- PKI Platform 8
- PKI Platform 7
- DigiCert ONE managers
API note:
- Services to process certificate-related transactions will be unavailable, such as, requesting certificates, adding domains, and validation requests.
- APIs will return “cannot connect” errors.
- Certificate requests placed during this window that receive a "cannot connect" error message will need to be placed again after services are restored.
What can I do?
Plan accordingly:
- Schedule high-priority orders, renewals, and reissues around the maintenance window.
- Expect interruptions if you use APIs for immediate certificate issuance and automated tasks.
- Subscribe to the DigiCert Status page to get live updates, .
- See the DigiCert 2021 scheduled maintenance for scheduled maintenance dates and times.
Services will be restored as soon as the maintenance is completed.
January 9, 2021
Upcoming scheduled maintenance
On January 9, 2021 between 22:00 – 24:00 MST (January 10, 2021 between 05:00 – 07:00 UTC), DigiCert will perform scheduled maintenance.
Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.
What can you do?
Please plan accordingly.
- Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
- To get live updates, subscribe to the DigiCert Status page.
- For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.
Services will be restored as soon as maintenance is completed.
December 6, 2020
Scheduled maintenance
On December 6, 2020 between 08:00 – 10:00 UTC, DigiCert will perform scheduled maintenance.
How does this affect me?
During maintenance, access to these services and APIs may be affected:
- CertCentral / Services API
- Direct Cert Portal / Direct Cert Portal API
- Certificate Issuing Service (CIS)
- Simple Certificate Enrollment Protocol (SCEP)
- Discovery / API
- ACME
- ACME agent automation / API
Additionally, certificate issuance for these services and APIs may be affected:
- CertCentral / Services API
- Direct Cert Portal / Direct Cert Portal API
- Certificate Issuing Service (CIS)
- Simple Certificate Enrollment Protocol (SCEP)
- Complete Website Security (CWS) / API
- Managed PKI for SSL (MSSL) / API
- PKI Platform 7 / PKI Platform 8
- QV Trust Link
What can I do?
Plan accordingly.
- Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
- If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.
Services will be restored as soon as the maintenance is completed.
- For scheduled maintenance dates and times, see DigiCert 2020 scheduled maintenance.
- To get live updates, subscribe to the DigiCert Status page.
August 21, 2020
Discovery: Delete all certificates and endpoints from scan results
We added a new Delete all certificates and endpoints option that enables you to delete certificate and endpoint information from your Discovery scan records in your CertCentral account.
To Delete all certificates and endpoints from scan results:
- In your CertCentral account, go to Discovery > Manage Discovery.
- On the Manage scans page, in the More actions dropdown, click Delete all certificates and endpoints.
- In the Delete all certificates and endpoints window, click Delete.
Permanently delete certificates and endpoint records
To permanently delete certificate and endpoint information from your scan results, you also need to remove the associated FQDNs and IP addresses from you scans. See Edit a scan.
April 23, 2020
Discovery now available in all CertCentral accounts
We are happy to announce that all existing CertCentral accounts now include Discovery, our newest and most robust certificate discovery tool.
Note: For those who were using Certificate Inspector, Discovery replaces our long time DigiCert tool, Certificate Inspector.
By default, Discovery includes Cloud scan and a Sensor scan trial with a 100-certificate limit.
Cloud scan
Cloud scan uses a cloud-based sensor, so there is nothing to install or manage. You can start scanning immediately to find all your public facing SSL/TLS certificates regardless of issuing Certificate Authority (CA). Cloud-scan runs once every 24 hours.
- To learn more, see Discovery Cloud-scan service.
- To run your first cloud scan, in the left main menu, go to Discovery > Manage Discovery. On the Manage scans page, click Single cloud scan.
Sensor scan
Sensor scan is our most robust version of Discovery. It uses sensors to scan your network to quickly find all your internal and public facing SSL/TLS certificates regardless of the issuing Certificate Authority (CA). Discovery also identifies problems in certificate configurations and implementations along with certificate-related vulnerabilities or problems in your endpoint configurations.
Scans are centrally configured and managed from inside your CertCentral account. Scan results are displayed in an intuitive and interactive dashboard inside CertCentral. Configure scans to run once or multiple times on a set schedule.
- To learn how to install a sensor and start scanning your SSL/TLS certificate landscape, see Discovery user guide.
- To continue to use Sensor scan after the trial period is over, please contact your account manager or our Support team.
Discovery audit logs
Discovery has added a new feature—Discovery Audit Logs—allowing you to track Discovery-related activities in your CertCentral account. These audit logs provide insight into user activity enabling you to see areas where training may be required, reconstruct events to troubleshoot problems, detect misuse, and discover problem areas.
To make it easier to sort through the information in the Discover audit logs, we've include several filters:
- Date range
- Division
- User
- IP Address
- Actions
(e.g., void sensor, delete scan, etc.)
To access the Discovery Audit Log, in your CertCentral account, in the left main menu, go to Account > Audit Logs. On the Audit Logs page, click Discovery Audit Logs.
Discovery language support
As we work to globalize our product offerings and make our websites, platforms, and documentation more accessible, we are happy to announce that we've added language support to Discovery in CertCentral.
Now, when configuring your language preference in CertCentral, Discovery is included in the configuration.
To configure your language preference
In your account, in the top right corner, in the "your name" drop-down list, select My Profile. On the Profile Settings page, in the Language dropdown, select a language and click Save Changes.
Bug fix: DV certificate orders did not honor Submit base domains for validation account setting
We fixed a bug in the DV certificate domain control validation (DCV) process where DV certificate orders did not adhere to the Submit base domains for validation account setting.
Note: For DV certificate orders, you were required to validate the domain exactly as named in the order.
Now, DV certificate orders honor the Submit base domains for validation account setting, allowing you to validate your subdomains at the base domain level on your DV certificate orders.
To view the Domain Validation Scope settings in your account, go to Settings > Preferences. On the Division preferences page, expand +Advanced Settings. The Domain Validation Scope settings are in the Domain Control Validation (DCV) section.
January 22, 2020
Discovery: Account setting for discovered certificate renewal notifications
In Discovery, we added a new account setting, Turn on discovered certificate renewal notifications, enabling you to receive renewal notifications for your expiring "discovered" SSL/TLS certificates. These renewal notifications include the option to renew your SSL/TLS certificate with us. When renewing a "discovered" SSL/TLS certificate in CertCentral, we'll replace it with an equivalent DigiCert certificate.
By default, renewal notices for discovered certificates are turned off for a CertCentral account*. To start receiving renewal notices for your expiring discovered certificates, go to Settings > Preferences. In the Certificate Renewal Settings section, check Turn on discovered certificate renewal notifications.
*Note: With the roll out of this new setting, you may need to turn Discovery renewal notifications back on for your account.
To learn more, see Discovery renewal notices.
December 10, 2019
Discovery Cloud-scan service
We've added a new feature to Discovery—Cloud-scan service—that uses a cloud-based sensor to find your public facing SSL/TLS certificates regardless of issuing Certificate Authority (CA).
Discovery Cloud-scan is a free cloud service so there is nothing to install or manage. You can start scanning immediately to find your public SSL/TLS certificates. There is no limit to the number of cloud-based scans you can run.
Cloud-scan runs every 24 hours and use the most recently saved scan configuration. Cloud-scan provides detailed information about the certificates found and the endpoints where those certificates are installed.
Note: This is the open beta for the Cloud-scan service.
To get started, in the left main menu, go to Discovery > Manage Discovery. On the Manage scans page, click Single cloud scan. To learn more, see Discovery Cloud-scan service.
November 21, 2019
Discovery: Renewal notifications for non-DigiCert SSL/TLS certificates
In Discovery, we added renewal notifications for non-DigiCert certificates, making it easier to manage all your SSL/TLS certificates in one place—CertCentral. Now, when Discovery finds non-DigiCert certificates, we'll send renewal notifications for these certificates regardless of issuing Certificate Authority (CA).
Note: When renewing a non-DigiCert SSL/TLS certificate in CertCentral, we'll replace it with the equivalent DigiCert certificate. For example, we'll replace a non-DigiCert single-domain SSL certificate with a DigiCert single-domain SSL certificate.
Who receives these renewal notifications?
By default, Discovery sends renewal notifications for non-DigiCert SSL/TLS certificates to the primary CertCentral administrator—the individual who created the account and receives all account notifications.
We also send renewal notifications to any additional email addresses assigned to receive account notifications. See Set up account email notifications and Certificate renewal notifications.
When are these renewal notifications sent?
Discovery uses your CertCentral renewal notification settings to determine when to send renewal notifications for non-DigiCert certificates. By default CertCentral sends renewal notifications 90, 60, 30, 7, and 3 days before a certificate expires and 7 days after a certificate expires.
To customize your renewal notifications schedule, see Certificate renewal notifications.
Discovery: Customize non-DigiCert SSL/TLS certificate renewal notification process
In Discovery, on the Certificates page, we added three new certificate renewal actions to the Actions column dropdown for non-DigiCert certificates: Disable renewal notices, Enable renewal notices, and Renewal notifications. Renewal notifications allows you to add email addresses to receive renewal notifications for a certificate.
On the Certificates page, you can now update your non-DigiCert certificate renewal process to fit your certificate needs. (In the left main menu, go to Discovery > View Results.)
Note: By default, Discovery sends renewal notifications for all discovered non-DigiCert SSL/TLS certificates.
To customize renewal notifications for non-DigiCert SSL/TLS certificates, see Discovery renewal notices.
November 8, 2019
We are happy to announce a new addition to the DigiCert Developers portal—Discovery API. We just published our first set of Discovery API endpoints. More will follow as we continue to build out the Discovery API documentation.
Why use it?
- Access Discovery features without signing into your CertCentral account.
- Customize the Discovery experience to meet the needs of your organization.
- Integrate with your existing tools.
Sample of endpoints you can start using now:
- List endpoints
- View endpoint rating
- List certificates
- View certificate details
- View certificate rating
- Download certificate
Tips and Tricks
- Discovery API uses this base URL:
https://daas.digicert.com/apicontroller/v1/ - Discovery API requires admin or manager level permissions.
October 28, 2019
In Discovery, we added a new feature—Add root and intermediate CAs—that lets you upload public and private root and intermediate CAs. Use this feature to get more accurate security ratings for certificates chained to them.
If Discovery is unable to locate the root and intermediate CAs for a certificate, it down grades the certificate's security rating. By uploading a copy of the certificate's intermediate and root CAs, the next time Discovery runs a scan that includes that certificate, you'll get a more accurate rating.
Note: Supported certificate formats: .der and .cer
In CertCentral, in the left main menu, click Discovery > Manage Discovery. On the Manage scans page, in the More actions dropdown, click Manage root and intermediate CAs. See Add public and private root and intermediate CAs in our Discovery user guide.
In Discovery, we added a new Blacklist feature that lets you exclude specific IP addresses and FQDNs from your scan results. For example, you may want to blacklist a domain in your CDN network.
Note: When you blacklist an IP address or FQDN, its information is excluded from all future account Discovery scans. This feature does not remove information from existing scan results.
In CertCentral, the left main menu, click Discovery > Manage Discovery. On the Manage scans page, in the More actions dropdown, click Manage blacklist. See Blacklist IP addresses and FQDNs in our Discovery user guide.
July 17, 2019
In Discovery, we added a Scan for configured cipher suites option to the scan settings that lets you see the cipher suites enabled on a server. When adding or editing a scan, this option is located in the Settings section when you select Choose what to scan. See Set up and run a scan or Edit a scan.
Once your scan completes, the cipher suite information is listed on the Server details page, in the Server details section. (In the sidebar menu, click Discovery > View Results. On the Certificates page, click View endpoints. On the Endpoints page, click the endpoint's IP address /FQDN link. Then, on the Server details page, in the Server details section, click the Ciphers View link.)
Update note: The new Scan for configured cipher suites option is available in the latest sensor version – 3.7.7. After sensor updates are complete, edit the scan Settings, select Choose what to scan, check Scan for configured cipher suites, and then rerun the scan.
July 16, 2019
In Discovery, we updated the rating system for Strict-Transport-Security (STS) security headers. Now, we only check STS for HTTP 200 requests and ignore it for HTTP 301 requests. We only penalize the server when the website is missing the Strict-Transport-Security (STS) security header or the setting is wrong. In these cases, we rate the server as "At risk".
Previously, we checked STS for HTTP 301 requests and penalized the server if it was missing the Strict-Transport-Security (STS) security header. In these cases, we rated the server as "Not secure".
To view Security headers results, go to the endpoint's Server details page. In the sidebar menu, click Discovery > View Results. On the Certificates page, click View endpoints. On the Endpoints page, click the endpoint's IP address / FQDN link.
Update note: The updated STS rating system is available in the latest sensor version – 3.7.7. After sensor update is complete, rerun your scans to see your updated STS ratings.
July 2, 2019
We improved the user invitation workflow for SAML Single Sign-On (SSO) integrations with CertCentral, enabling you to designate invitees as SSO only users before sending your account user invitations. Now, in the Invite New Users popup window, use the SAML Single Sign-on (SSO) only option to restrict invitees to SAML SSO only.
Note: This option disables all other authentication methods for these users. Additionally, this option only appears if you have SAML enabled for your CertCentral account.
(In the sidebar menu, click Account > User Invitations. On the User Invitations page, click Invite New Users. See SAML SSO: Invite users to join your account.)
Simplified enrollment form
We also simplified the SSO only user enrollment form, removing the password and security question requirements. Now, SSO only invitees need to add only their personal information.
We made it easier to see your Discovery certificate scan results from the CertCentral Dashboard in your account, adding the Expiring Certificates Discovered, Certificate Issuers, and Certificates Analyzed By Rating widgets.
Each widget contains an interactive chart that allows you drill down to easily find more information about expiring certificates (e.g., which certificates are expiring in 8-15 days), certificates per issuing CA (e.g., DigiCert), and certificates per security rating (e.g., not secure).
More about Discovery
Discovery uses sensors to scan your network. Scans are centrally configured and managed from inside your CertCentral account.
- To activate Discovery for your CertCentral account, contact your account manager or our support team.
- For information about getting Discovery up and running, see Discovery: Install a sensor and run a scan.
In the DigiCert Services API, we updated the Order info endpoint enabling you to see how the certificate was requested. For certificates requested via the Services API or an ACME Directory URL, we return a new response parameter: api_key. This parameter includes the key name along with key type: API or ACME.
Note: For orders requested via another method (e.g., CertCentral account, Guest Request URL, etc.), the api_key parameter is omitted from the response.
Now, when viewing order details, you'll see the new api_key parameter in the response for orders requested via the API or an ACME Directory URL:
GET https://dev.digicert.com/services-api/order/certificate/{order_id}
Response:
We added a new search filter – Requested via – to the Orders page that allows you to search for certificate orders requested via a specific API key or ACME Directory URL.
Now, on the Orders page, use the Requested via filter to find active, expired, revoked, rejected, pending reissue, pending, and duplicate certificates requested via a specific API key or ACME Directory URL.
(In the sidebar menu, click Certificates > Orders. On the Orders page, click Show Advanced Search. Then, in the Requested via dropdown select the API Key or ACME Directory URL name or type its name in the box.)
May 24, 2019
We've added a new tool to our CertCentral portfolio—Discovery—that provides real-time analysis of your entire SSL/TLS certificate landscape.
Designed to quickly find all your internal and public facing SSL/TLS certificates regardless of the issuing Certificate Authority (CA), Discovery identifies problems in certificate configurations and implementations along with certificate-related vulnerabilities or problems in your endpoint configurations.
Note: Discovery uses sensors to scan your network. Sensors are small software applications that you install in strategic locations. Each scan is linked to a sensor.
Scans are centrally configured and managed from inside your CertCentral account. Scan results are displayed in an intuitive and interactive dashboard inside CertCentral. Configure scans to run once or multiple times on a set schedule.
- To activate Discovery for your CertCentral account, contact your account manager or our support team.
- For information about getting Discovery up and running, see Discovery: Install a sensor and run a scan.