Filtering by: downtime x clear
new

Upcoming Schedule Maintenance

Update: There is no planned downtime during maintenance on May 7, MDT (May 8, UTC).

DigiCert will perform scheduled maintenance on May 7, 2022, between 22:00 – 24:00 MDT (May 8, 2022, between 04:00 – 06:00 UTC). Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • See the DigiCert 2022 maintenance schedule for maintenance dates and times.

Services will be restored as soon as we complete the maintenance.

new

Upcoming Schedule Maintenance

DigiCert will perform scheduled maintenance on April 2, 2022, between 22:00 – 24:00 MDT (April 3, 2022, between 04:00 – 06:00 UTC). During this time, some services may be down for up to two hours.

Note: Maintenance will be one hour earlier for those who don't observe daylight savings.

Infrastructure-related maintenance downtime

We will start this infrastructure-related maintenance at 22:00 MDT (04:00 UTC). Then the services listed below may be down for up to two hours.

CertCentral® TLS certificate issuance:

  • TLS certificate requests submitted during this time will fail
  • Failed requests should be resubmitted after services are restored

CIS and CertCentral® SCEP:

  • Certificate Issuing Service (CIS) will be down
  • CertCentral Simple Certificate Enrollment Protocol (SCEP) will be down
  • Requests submitted during this time will fail
  • CIS APIs will return a "503 Service is unavailable" error
  • Failed requests should be resubmitted after services are restored

Direct Cert Portal new domain and organization validation:

  • New domains submitted for validation during this time will fail
  • New organizations submitted for validation during this time will fail
  • Failed requests should be resubmitted after services are restored

QuoVadis® TrustLink® certificate issuance:

  • TrustLink certificate requests submitted during this time will be delayed
  • Requests will be added to a queue for processing later
  • Queued-up requests will be processed after services are restored

PKI Platform 8 new domain and organization validation:

  • New domains submitted for validation during this time will fail
  • New organizations submitted for validation during this time will fail
  • Requests will be added to a queue for processing later
  • Queued-up requests will be processed after services are restored
  • Access to User Authorization Agent (UAA) services will be disabled: both the UAA Admin and User web portals

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

new

Upcoming Schedule Maintenance

DigiCert will perform scheduled maintenance on March 5, 2022, between 22:00 – 24:00 MST (March 6, 2022, between 05:00 – 07:00 UTC). During this time, some services may be down for up to two hours.

Infrastructure-related maintenance downtime

We will start this infrastructure-related maintenance at 22:00 MST (05:00 UTC). Then the services listed below may be down for up to two hours.

CertCentral™ TLS certificate issuance:

  • TLS certificate requests submitted during this time will fail
  • Failed requests should be resubmitted after services are restored

CIS and CertCentral™ SCEP:

  • Certificate Issuing Service (CIS) will be down
  • CertCentral Simple Certificate Enrollment Protocol (SCEP) will be down
  • Requests submitted during this time will fail
  • CIS APIs will return a "503 Service is unavailable" error
  • Failed requests should be resubmitted after services are restored

Direct Cert Portal new domain and organization validation:

  • New domains submitted for validation during this time will fail
  • New organizations submitted for validation during this time will fail
  • Failed requests should be resubmitted after services are restored

QuoVadis™ TrustLink™ certificate issuance:

  • TrustLink certificate requests submitted during this time will be delayed
  • Requests will be added to a queue for processing later
  • Queued-up requests will be processed after services are restored

PKI Platform 8 new domain and organization validation:

  • New domains submitted for validation during this time will fail
  • New organizations submitted for validation during this time will fail
  • Requests will be added to a queue for processing later
  • Queued-up requests will be processed after services are restored

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
  • For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.