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August 6, 2022

CIS 2022 maintenance simple certificate enrollment profile. CertCentral Direct Cert Portal downtime ACME SCEP Direct Cert Portal API ACME agent automation certificate issuing service (CIS) Discovery API Services API ACME agent automation API discovery delayed responses
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Upcoming scheduled maintenance

Some DigiCert services will be down for about 15 minutes during scheduled maintenance on August 6, 2022, 22:00 – 24:00 MDT (August 7, 2022, 04:00 – 06:00 UTC).

Infrastructure-related maintenance downtime

The infrastructure-related maintenance starts at 22:00 MDT (04:00 UTC). At that time, the services listed below may be down, or experience delayed responses for approximately 15 minutes.

Affected services:

CertCentral® / Services API

  • Unable to access your CertCentral account.
  • Services API will be unable to process requests.
  • APIs will return a "503 Service is unavailable" error.
  • Resubmit failed requests after services are restored.

CertCentral Automation / API

  • Reschedule automation events around maintenance.
  • If automation events cannot be rescheduled, retry failed events after services are restored.

CertCentral Discovery / API

  • Reschedule Discovery scans around maintenance.
  • If scans cannot be rescheduled, retry failed scans after services are restored.

CertCentral Certificate Issuing Service (CIS) and Simple Certificate Enrollment Protocol (SCEP)

  • Requests submitted during this time will fail.
  • APIs will return a "503 Service is unavailable" error.
  • Failed requests should be resubmitted after services are restored.

Direct Cert Portal / API

  • Unable to access your Direct Cert Portal account.
  • Direct Cert Portal API will be unable to process requests.
  • APIs will return a "503 Service is unavailable" error.
  • Resubmit failed requests after services are restored.

What can I do?
Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
  • For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.

Services will be restored as soon as the maintenance is completed.

About

DigiCert is the world's leading provider of scalable TLS/SSL, IoT and PKI solutions for identity and encryption. The most innovative companies, including 89% of the Fortune 500 and 97 of the 100 top global banks, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management solution, CertCentral®. The company is recognized for its enterprise-grade certificate management platform, fast and knowledgeable customer support, and market-leading security solutions. For the latest DigiCert news and updates, visit digicert.com or follow @digicert.

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