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Support

This section serves as your primary resource for resolving issues, seeking assistance, and ensuring the smooth operation of DigiCert®​​ DNS. Whether you require direct help from our team or are troubleshooting an error, this section will guide you to the appropriate solution.

Contact us

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Get in touch

If you need assistance, please email us at digicertdns@digicert.com. Our team reviews all inquiries and will respond as promptly as possible.

Information to include in your request

To help us resolve your issue more efficiently, please include as much relevant detail as possible. Depending on the nature of your request, useful information may include:

  • Examples of DNS query results

  • Impacted FQDNs

  • Your account details

  • Any other technical or contextual information related to the issue

  • Your expected result

Troubleshooting guide

Overview

This section is designed to help you quickly diagnose and resolve any issues encountered while using DigiCert®​​ DNS. In the Articles section below, select the error code you are encountering to open a detailed article that guides you through identifying the issue and resolving it.

Each article includes the following sections:

  • Overview: A summary of the error and its context

  • Cause identification: Common reasons the error may occur

  • Resolution procedure: Steps to resolve the issue

  • Information required: Details you should gather before taking action or escalating

  • Next steps: Follow-up actions or preventative recommendations

  • Contact us: How to reach support if the issue persists

These articles are designed to be comprehensive and actionable—enabling most users to resolve issues independently. If you are still unable to resolve the problem after following the steps, our support team is ready to assist.

Articles

Error 1705: Domain already exists in another account

Overview

When you try to add a domain to DigiCert®​​ DNS, you may receive the following error:

Error 1705 — The domain you are trying to add already exists in another account.

This error occurs when the domain is already managed by a different DigiCert®​​ DNS account. To keep domain ownership clear and avoid configuration conflicts, each domain can only belong to one account at a time.

Cause identification

There are a few common reasons you might see this error:

  • The domain was added previously by another team in your organization

  • The domain belongs to a different business unit or partner account

  • The domain was imported automatically during a migration or account consolidation

  • A previous administrator added the domain under a different login

Resolution procedure

If you believe you should be able to manage this domain, please contact us to resolve the ownership conflict. Our team can help verify ownership and transfer the domain to the correct account if appropriate.

Information required

Please have the following information ready:

  • The domain name you are trying to add

  • Your DigiCert®​​ DNS account details (organization and account ID, if known)

  • Proof of domain ownership (for example, ability to update DNS records, registrar account access, or WHOIS information)

Next steps

Once you contact us:

  1. Our support team will verify domain ownership.

  2. If ownership is confirmed, we will transfer the domain to your account or coordinate with the existing account holder.

  3. We will notify you once the domain has been successfully moved so you can complete setup.

Contact us

If you continue to encounter issues or need assistance with the verification process, contact DigiCert DNS Support and include Error 1705 - Domain Exists in your subject line.

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