Configure certificate lifecycle email recipients

By default, certificate order emails, referred to as certificate lifecycle emails, are sent to the user requesting the certificate. You can modify the certificate lifecycle default settings and send certificate lifecycle emails to the organization and/or technical contact. You can also remove the certificate requestor from the flow.

These settings only affect the certificate requestor and the organization and technical contacts. The primary CertCentral administrator (the individual who created the account), email addresses assigned to receive all account notifications, and additional email addresses added to the order still receive the certificate lifecycle emails.

By default, we send the certificate requestor the following certificate lifecycle emails:

  • Certificate issued emails
    We send certificate issued emails for new, renew, reissue, and duplicate orders. By default, we include a copy of the certificate.
  • Renewal notifications
    By default, we send renewal notifications 90, 60, 30, 7, and 3 days before certificate expires and 7 days after certificate expires.

Configure email recipients

  1. In your CertCentral account, in the left main menu, go to Settings > Notifications.

  1. Add or remove email recipients

    On the Notifications page, under Certificate lifecycle email defaults, add or remove email recipients:

    • Organization contact
      When ordering OV and EV SSL certificates, you are required to add an organization contact to the order.
    • Technical contact
      When ordering a DV, OV, and EV SSL certificate, you have the option to add a technical contact to the order.
    • Certificate requestor
      Person ordering the certificate.

  1. When you are finished, click Save.

What's next

Going forward, CertCentral will use the updated certificate lifecycle email settings to determine who to send certificate order emails to. On the certificate order form, we display a notification icon (bell) indicating whether the organization and technical contacts are receiving certificate lifecycle emails:

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