Replace the organization contact

Learn how to replace an organization contact

When you add an organization to your account, you must also add an organization contact. The organization contact is someone who works for the organization, and who DigiCert can contact if issues occur when validating the organization.

What if you need to replace that contact to make someone else the default organization contact for the organization? You can replace the organization contact from the organization's details page.

Before you begin

Items to note when replacing the organization contact:

  • The new organization contact replaces the one currently assigned to the organization.
  • Replacing the organization contact is not retroactive and does not affect existing certificate orders, issued or pending.
  • Replacing the organization contact does not affect organization validation. However, we will contact the organization directly to verify the new organization contact.

Replace the organization contact

  1. In your CertCentral Account, go to Certificates > Organizations.

  2. On the Organizations page, in the Name column, select the organization.

  3. On the organization's details page, in the Organization Contacts section, select the replace contact icon next to Organization contact.

  4. In the Replace contact popup window, do one of the following:

    • Replace the organization contact with an existing contact
      1. Select Existing contact.
      2. In the Contacts dropdown, select the contact
      3. If needed, add a job title and phone number for the contact.
      4. Select Replace.
    • Replace the organization contact by adding a new contact
      1. Select New contact.
      2. Enter the contact information: first and last name, job title, email address, and phone number.
      3. Select Replace.

What's next

You will see the newly assigned organization contact the next time you order a certificate that includes the organization contact.