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Connector statuses

The status describes the current state of the connector. To see the status of a connector, go to the Integrations > Connectors page and check the Status column. The status is also shown on the connector details page.

Status

Description

Initial

Waiting for credentials verification to complete the connection to the external account, appliance, or service.

Active

Credentials verified. The connector is available for use.

Action needed

Connector stopped working and requires attention. Often caused by invalid credentials or an outage on the managing sensor.

Testing connection

Verifying the connection to the external account, appliance, or service.

Refreshing configuration

Updating the configuration of a connected network appliance or cloud service.

Running

Currently importing data from the external system or service via the connector.

Critical

Indicates a DNS integration that failed to validate domains during a certificate lifecycle automation event. Address any issues with the DNS connector to ensure domains can be validated for future certificate automation requests. The status reverts to "Active" following a successful domain validation check.