Set up your one-time password application
Initialize your one-time password (OTP) app for two-factor authentication.
After your CertCentral administrator adds you to CertCentral or resets your locked OTP app, you must initialize your OTP app when you sign in.
Before you begin
Install an OTP app compatible with the TOTP protocol on your mobile phone.
The CertCentral two-factor authentication process implements the Time-based One-Time Password (TOTP) protocol. You must install an authentication app that supports the TOTP protocol on your mobile phone.
Most OTP apps compatible with the TOTP protocol will work with our process. We tested the OTP apps:
Google Authenticator: Android, iPhone, Blackberry
Authy: Android, iPhone
Authenticator: Android, iPhone, Windows Phone
Duo Mobile: iPhone
Initialize your OTP app
Go to the CertCentral Sign in to your account page, enter your username and password, and select Sign in.
If this is your first time signing in to your new account, you must enter and confirm a new password and set up and answer a security question.
On the One-time password (OTP) device initialization page, do the following:
Under Install an authentication application, in the application dropdown, select a DigiCert-tested OTP app.
If needed, select the Download and install link and install the application.
Open your OTP app.
Under Scan QR code or enter setup key, use your app to scan the QR code or enter the key in your app.
Under Enter verification code, enter the one-time passcode from the application.
When ready, select Verify device.
You should now be in your CertCentral account.
What's next
To access your CertCentral account, use your OTP app to complete the two-factor authentication process.
Troubleshooting
My verification code doesn't work.
Passcode typo: Verify you've entered the passcode correctly.
Check your authentication app's documentation.
Please refer to your authentication app's FAQs or troubleshooting documentation for the most up-to-date issue resolutions.
I lost my OTP app.
When signing in to your account, you can reset your OTP app.
Go to the CertCentral Sign in to your account page, enter your username and password, and select Sign in. On the One-time password (OTP) device initialization page, under Reset your OTP device, select Reset Device.
I am locked out of my account because of too many failed passcode entries.
If you incorrectly enter the passcode too many times, you will get locked out of your account. When this happens, contact your CertCentral account administrator to reset your OTP app.