Upcoming Schedule Maintenance

DigiCert will perform scheduled maintenance on April 2, 2022, between 22:00 – 24:00 MDT (April 3, 2022, between 04:00 – 06:00 UTC). During this time, some services may be down for up to two hours.

Note: Maintenance will be one hour earlier for those who don't observe daylight savings.

Infrastructure-related maintenance downtime

We will start this infrastructure-related maintenance at 22:00 MDT (04:00 UTC). Then the services listed below may be down for up to two hours.

CertCentral® TLS certificate issuance:

• TLS certificate requests submitted during this time will fail
• Failed requests should be resubmitted after services are restored

CIS and CertCentral® SCEP:

• Certificate Issuing Service (CIS) will be down
• CertCentral Simple Certificate Enrollment Protocol (SCEP) will be down
• Requests submitted during this time will fail
• CIS APIs will return a "503 Service is unavailable" error
• Failed requests should be resubmitted after services are restored

Direct Cert Portal new domain and organization validation:

• New domains submitted for validation during this time will fail
• New organizations submitted for validation during this time will fail
• Failed requests should be resubmitted after services are restored

QuoVadis® TrustLink® certificate issuance:

• TrustLink certificate requests submitted during this time will be delayed
• Requests will be added to a queue for processing later
• Queued-up requests will be processed after services are restored

PKI Platform 8 new domain and organization validation:

• New domains submitted for validation during this time will fail
• New organizations submitted for validation during this time will fail
• Requests will be added to a queue for processing later
• Queued-up requests will be processed after services are restored
• Access to User Authorization Agent (UAA) services will be disabled: both the UAA Admin and User web portals

What can I do?

Plan accordingly:

• Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
• Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
• To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
• For scheduled maintenance dates and times, see DigiCert 2022 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.