Add users and assign roles
DigiCert Trust Lifecycle Manager in ServiceNow has 4 roles: admin, business owner, subscriber, and user. All application users require the x_dice_digicertone.user role.
The admin role is admin. The admin is responsible for installing the application, setting the API key, and importing the profiles.
The business owner role is x_dice_digicertone.business_owner. The business owner can perform all certificate-related activities and is responsible for approving or rejecting certificate requests.
The subscriber role is x_dice_digicertone.subscriber. The subscriber requests certificates. The business owner can then approve or reject the request.
The user role is x_dice_digicertone.user. It is a child role for subscribers or business owners. It also identifies its users as DigiCert ONE Trust Lifecycle Manager users.
To set up ServiceNow roles for your users:
Start from the ServiceNow left-side menu.
Select User Administration > Users.
Select New, populate the user’s fields, and select Submit.
In the users search menu, enter the name of the user you just added.
Select the user’s ID. On the bottom of the page, select the Roles tab.
On the Roles tab, select Edit.
In the collection field, enter x_dice to see the DigiCert roles. Remember to choose only digicertone. The digicert roles are reserved for the CertCentral Manager.
Select the appropriate role for the user and press the > button to move the role into the roles list. When you are done, select Save.
The admin role requires the admin role and the x_dice_digicertone.user role.
The business owner role is x_dice_digicertone.business_owner plus the x_dice_digicertone.user role.
The subscriber role is x_dice_digicertone.subscriber plus x_dice_digicertone.user.
The user role is x_dice_digicertone.user.