Troubleshooting: Site seal installation

Why doesn't my site seal work?

Empty "div" tag

Some content management systems (CMS) strip empty tags from the page, like the empty "div" tag included in the DigiCert Site seal code. Stripping the empty tag prevents the site seal from loading.

Check with your CMS vendor to see what they recommend. However, you can add content to your site seal "div" tag, so it's not empty.

Example of adding content to "div" tag

xml
<div id="DigiCertClickID_f8wBj4Ja"><a href="www.digicert.com">SSL Certificate</a></div>

Expired certificate

  • Has your certificate expired and not been renewed?
    When your certificate expires, the site seal will no longer appear on your website.
  • Did you purchase a new certificate that was not specifically a renewal of the previous expired order?
    You need to generate the site seal code for the new certificate order. Then use the new site seal code to replace the old site seal code on your website.

Modified code

Did you modify the site seal code?

Try replacing your modified code with the original code. JavaScript modifications or changes to the ID attribute on the "div" tag can prevent your seal from loading on your website.

Wrong domain

Each site seal is linked to a specific certificate order. Verify that you are loading the site seal on a domain included in your certificate order. Check the common name and subject alternative names (SANs) on the certificate order to ensure your website's domain is included in the order.

JavaScript errors

JavaScript errors occurring on the page may prevent the site seal code from running before the site seal code loads. Check your browser's error console.

Turn off ad-blockers

Ad-blockers, such as Ublock, may block the site seal from loading on your webpage. The ad-blocker service may have deemed the seal invalid and ad-based.

The site seal does not include any identification or tracking.

Reinstall the site seal code

After installing the site seal code on your website, you can modify the site seal from your CertCentral account or via a CertCentral Services API integration.

Some modifications, such as changing the size of the site seal image, do not require you to reinstall the site seal code. However, if you modify the hover effect, you must reinstall the site seal code for those changes to be applied to the site seal on your website.

Hover effect modifications:

  • Enabling or disabling the Smart Seal hover effect.
  • Using the Smart Seal with the hover effect enabled and then switching to the Norton seal.

Why does the site seal on my live website say "invalid"?

Expired certificate

Your certificate may have expired, and now the seal is no longer valid. See Expired certificate above.

Wrong domain

Each site seal is linked to a specific certificate order. See Wrong domain above.

Why don't I see my company logo in the Smart Seal?

Before your logo appears in the site seal on your website, DigiCert must approve it.

Your company logo must:

  • Accurately represent the organization as listed on the certificate
  • Not contain obscene or pornographic images
  • Not contain profanity or offensive language

Once approved, the Smart Seal on your website updates automatically to include your logo.

When replacing your logo, we delete the existing logo from your account and remove it from the site seal on your website. After we approve the new logo, it will appear in the site seal on your website.

Logo requirements

For logos to display in your site seal, they need to be an SVG Tiny Portable/Secure file. Learn how to make this file type

Other errors

Still can't find a solution for your situation, or are unsure how to proceed? Contact our Support team via live chat, email, or phone.