Preguntas frecuentes sobre la actualización de CertCentral para empresas, socios y revendedores

Preguntas comunes para PKI administrada para SSL, Seguridad total del sitio web, Socio y Revendedor

All Symantec certificate services are permanently closed.

All Symantec, GeoTrust, Thawte, and RapidSSL admin consoles, enrollment services, and API services have been discontinued. If you haven’t already moved to DigiCert CertCentral, upgrade now to maintain website security and have continued access to your certificates.

For help moving to CertCentral:

  • Check your email for CertCentral upgrade or migration notifications.
  • Check this page's FAQs on getting your upgrade started or more detailed FAQs on using CertCentral after you activate your new account.
  • Contact us or talk to your account manager.

Do I have to upgrade to CertCentral?

Yes. Symantec, GeoTrust, Thawte, and RapidSSL certificate products and services are no longer available.

We sent a CertCentral upgrade invitation by email or contacted you directly. If you haven't already upgraded, your certificates and account information are ready in your new CertCentral account.

For help upgrading to CertCentral, talk to your account manager or contact us.

How long does it take to upgrade?

Upgrading and activating your new CertCentral account takes several minutes. Configuring your account and adding users might take longer.

Will my certificates change when I upgrade?

Certificates issued through CertCentral carry the same properties and certificate chains as certificates issued through Symantec, Thawte, GeoTrust, and RapidSSL since the end of 2017. However, product names may change.

Where do I … ?

Where to get and manage certificates, reports, and your account info, and manage users in CertCentral.

If you don't see the feature in your account, check with your primary administrator or account manager to make sure you have proper user permissions and feature access.

I want to... Go to...
Get a certificate Request a Certificate button on the dashboard (your account home page).
Manage my certificates Certificates in the left-hand menu.
Approve and reject certificate requests Certificates > Requests.
Check on expiring certificates Certificates > Expiring Certificates.
Manage my organizations Certificates > Organizations.
Manage my domains Certificates > Domains.
Get my account number and manager Your company/organization name in the upper right corner.
Customize enrollment and fields Settings > Custom Order Fields to add custom fields to all certificate request forms.
Get reports Download CSV button for basic reporting, available on select screens.

Customized reporting is not yet available in CertCentral, but you can use our APIs for customized reporting.
Manage CertCentral admins and users Account > Users to add and manage admins and users for your account.
Get malware scanning results Secure Site and Secure Site Pro certificate details. Malware and blocklist checking services are available for the domains in these products.
Get vulnerability reports Discovery to search for and report on all certificates in your networks.
Get help and training For more on upgrading and the transition from your legacy account to CertCentral, go to Upgrade to CertCentral.
For general and step-by-step help on using CertCentral, go to our main Documentation portal.