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IP address changes coming during September's scheduled maintenance

As part of our scheduled maintenance on September 13, 2020 between 1:00 am – 3:00 am MDT (07:00 - 09:00 UTC), DigiCert will assign new dedicated IP addresses to our CertCentral mail server, some of our services, and some of our APIs.

What do I need to do?

Update IP address allowlists and email filters by September 13, 2020 to ensure you don't miss important emails and to keep your DigiCert services and API integrations running as expected.

Affected services:

  • CertCentral emails
  • CertCentral
  • CertCentral Services API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • API access URL
  • Direct Cert Portal
  • Direct Cert Portal API
  • Discovery API
  • ACME
  • ACME agent automation
  • DigiCert website

For more details and easy reference, see our IP address changes knowledgebase article.

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Upcoming schedule maintenance

On Sunday August 9, 2020 from 07:00 to 09:00 UTC DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance:

  • CertCentral, the CertCentral Service API, Direct Cert Portal, Direct API, and the Certificate Issuing Service will be down.
  • DigiCert will be unable to issue certificates for DigiCert platforms and their corresponding APIs and legacy Symantec consoles and their corresponding APIs.
  • PKI Platforms may also experience service interruptions.

Services that will be affected

Access to:

  • CertCentral
  • CertCentral Service API
  • Direct Cert Portal
  • Direct API
  • Certificate Issuing Service CIS

Certificate issuance for:

  • CertCentral / Service API
  • Certificate Issuing Service (CIS)
  • Complete Website Security (CWS) / API
  • Direct Cert Portal / API
  • Managed PKI for SSL (MSSL) / API
  • Symantec, GeoTrust, and Thawte Partner Portals

Possible service interruptions for:

  • PKI Platform 7
  • PKI Platform 8

Services will be restored as soon as maintenance is completed.

What can you do?

Please plan accordingly. Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.

If you use the API for immediate certificate issuance and automated tasks, expect interruptions during this time.

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Upcoming critical maintenance

On Sunday July 19, 2020 from 07:00 to 09:00 UTC DigiCert will perform critical maintenance.

Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.

DigiCert services will be restored as soon as maintenance is completed.

What can you do?

Please plan accordingly. Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.

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Upcoming Emergency Maintenance

On Sunday June 28, 2020 from 07:00 to 08:00 UTC DigiCert will perform emergency maintenance.

How does this affect me?

During this time, DigiCert will be unable to issue certificates for DigiCert platforms and their corresponding APIs, legacy Symantec consoles and their corresponding APIs, for immediate certificate issuance, and for those using the APIs for automated tasks.

Emergency maintenance affects:

  • CertCentral / Service API
  • Certificate Issuing Service (CIS)
  • Complete Website Security (CWS) / API
  • Direct Cert Portal / API
  • Managed PKI for SSL (MSSL) / API

Services will be restored as soon as maintenance is completed.

What can you do?

Please plan accordingly. Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.

If you use the API for automated tasks, expect interruptions during this time.