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Upcoming scheduled maintenance

On February 6, 2021 between 22:00 – 24:00 MST (February 7, 2021 between 05:00 – 07:00 UTC), DigiCert will perform critical maintenance.

During maintenance, the services listed below will be down approximately 60 minutes. However, due to the scope work happening, there may be additional service interruptions during the two-hour maintenance window.

You will be unable to sign in to these platforms and access these services and APIs:

  • CertCentral / Service API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

DigiCert will be unable to issue certificates for these services and APIs:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • QV Trust Link

These services will not be affected by the maintenance activities:

  • PKI Platform 8
  • PKI Platform 7
  • DigiCert ONE managers

API note:

  • Services to process certificate-related transactions will be unavailable, such as, requesting certificates, adding domains, and validation requests.
  • APIs will return “cannot connect” errors.
  • Certificate requests placed during this window that receive a "cannot connect" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues around the maintenance window.
  • Expect interruptions if you use APIs for immediate certificate issuance and automated tasks.
  • Subscribe to the DigiCert Status page to get live updates, .
  • See the DigiCert 2021 scheduled maintenance for scheduled maintenance dates and times.

Services will be restored as soon as the maintenance is completed.

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Upcoming scheduled maintenance

On January 9, 2021 between 22:00 – 24:00 MST (January 10, 2021 between 05:00 – 07:00 UTC), DigiCert will perform scheduled maintenance.

Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.

What can you do?
Please plan accordingly.

Services will be restored as soon as maintenance is completed.

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Scheduled maintenance

On December 6, 2020 between 08:00 – 10:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance, access to these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Plan accordingly.

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.

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Scheduled maintenance

On November 8, 2020 between 08:00 – 10:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance, access to these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Plan accordingly.

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.

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Schedule Maintenance

On Sunday October 4 between 07:00 – 09:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

Although we have redundancies in place to protect your services, some DigiCert services may be unavailable during this time.

During maintenance access to these services and APIs may be affected:

  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery API
  • ACME
  • ACME agent automation

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • Symantec, GeoTrust, and Thawte Partner Portals / APIs
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Please plan accordingly. Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window. If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.