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PKI Platform 8 Critical Maintenance

On March 20, 2021, between 18:00 – 24:00 MST (March 21, 2021, between 00:00 – 06:00 UTC), DigiCert will perform critical maintenance on PKI Platform 8. During maintenance, the PKI Platform 8 and its corresponding API will be down for approximately six hours.

How does this affect me?

For approximately six hours:

  • You will be unable to sign in to your PKI Platform 8 to perform in-console certificate lifecycle tasks.
  • You will be unable to use any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, Intune SCEP, and EST) to perform certificate lifecycle operations.
  • You will be unable to:
    • Enroll certificates: new, renew, or reissues
    • Add domains and organizations
    • Submit validation requests
    • View reports, revoke certificates, and create profiles
    • Add users, view certificates, and download certificates
  • DigiCert will be unable to issue certificates for PKI Platform 8 and its corresponding API.
  • APIs will return a "cannot connect" error.
  • Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.

Service not affected:

Critical maintenance will not affect these services:

  • PKI Platform 7
  • DigiCert ONE
  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • CertCentral Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink
  • Discovery / API
  • ACME
  • ACME agent automation / API

What can I do?

Plan accordingly:

  • Schedule your high-priority orders, renewals, and reissues issues around the critical maintenance.
  • Expect interruptions if you use APIs and protocols for immediate certificate issuance and other automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This includes emails for when maintenance starts and when maintenance ends.
  • For critical and scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

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PKI Platform 8 Partner Lab Critical Maintenance

On February 16, 2021, between 18:00 – 22:00 MST (February 17, 2021, between 01:00 – 05:00 UTC), DigiCert will perform critical maintenance on the PKI Platform 8 Partner Lab.

How does this affect me?

For approximately four hours,

  • You will be unable to access the Partner Lab and its corresponding API.
  • You will be unable to submit certificate requests.
  • You will be unable to access the DigiCert PKI Platform 8 portals through Partner Lab.
  • DigiCert will be unable to issue test certificates for Partner Lab via the API.

This does not affect:

  • PKI Platform 8 – Production
  • PKI Platform 7
  • DigiCert ONE

What can I do?

Plan accordingly.

  • Schedule your Partner Lab testing around the critical maintenance, including ordering, renewing, and reissuing test certificates.
  • Expect interruptions if you use the Partner Lab API for testing immediate certificate issuance and automated tasks.
  • For critical and scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

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PKI Platform 8 Partner Lab Critical Maintenance

On February 8, 2021, between 18:00 – 24:00 MST (February 9, 2021, between 01:00 – 07:00 UTC), DigiCert will perform critical maintenance on the PKI Platform 8 Partner Labs.

How does this affect me?

For approximately six hours,

  • You will be unable to access the Partner Lab and its corresponding API.
  • You will be unable to submit certificate requests or access any of the DigiCert PKI Platform 8 portals through Partner Lab.
  • DigiCert will be unable to issue test certificates for the Partner Lab platform via any API.

This does not affect:

  • PKI Platform 8 – Production
  • PKI Platform 7
  • DigiCert ONE

What can I do?

Plan accordingly.

  • Schedule your Partner Lab testing around the critical maintenance, including ordering, renewing, and reissuing test certificates.
  • Expect interruptions if you use the Partner Lab API for testing immediate certificate issuance and automated tasks.
  • For critical and scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

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Upcoming critical maintenance

On Sunday July 19, 2020 from 07:00 to 09:00 UTC DigiCert will perform critical maintenance.

Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.

DigiCert services will be restored as soon as maintenance is completed.

What can you do?

Please plan accordingly. Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.