Calendrier de maintenance 2021 de DigiCert

Le calendrier de maintenance s'applique à toutes les plateformes et solutions DigiCert

To make it easier to plan your certificate-related tasks, here is our 2021 maintenance schedule.

This page is kept up to date with all maintenance schedule information.

QuoVadis CA systems: The DigiCert 2021 maintenance schedule does not affect the QuoVadis CA systems. Maintenance for these systems is done via a different maintenance schedule.

Why does DigiCert schedule maintenance windows?

DigiCert uses scheduled maintenance windows to perform maintenance with potential to interrupt DigiCert services.

Maintenance windows follow these guidelines:

  • Scheduled for the first weekend of each month, except for certain holidays and blackout periods.
  • Last for 2 hours.
  • Normal operations are resumed once maintenance is complete.

What can I expect to happen during scheduled maintenance?

Although we have redundancies in place to protect your services, some DigiCert services may be unavailable:

  • Console and API access
  • Certificate validation
  • Certificate issuance
  • Websites (for example, digicert.com)

Services will be restored as soon as the maintenance is completed.

What can I do?

Plan your certificate-related tasks accordingly:

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside the maintenance window.
  • If you use the API for immediate certificate issuance and automated tasks, expect interruptions during each maintenance window.

For live updates, subscribe to the DigiCert Status page.

If you need more information regarding these maintenance windows, contact your account manager or DigiCert support team.

2021 maintenance schedule

Dates and times are subject to change. Service announcements will be sent prior to changed maintenance windows.

Date Time Notes
Saturday, January 9 22:00 – 24:00 MST (Sunday January 10, 05:00 – 07:00 UTC) Rescheduled to avoid US holiday
Saturday, February 6 22:00 – 24:00 MST (Sunday February 7,  05:00 – 07:00 UTC) During maintenance, the services listed below will be down for approximately 60 minutes. Due to the scope of the maintenance being performed, there may be additional service interruptions during the two-hour maintenance window.

You will be unable to sign in to these platforms and access these services and APIs:
  • CertCentral / Services API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

DigiCert will be unable to issue certificates for these services and APIs:
  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • QV Trust Link

These services are not affected by the maintenance activities:
  • PKI Platform 7 / PKI Platform 8
  • DigiCert ONE managers

API note: Services to process certificate-related transactions including domain, organization, and validation requests will not be available. APIs will return “cannot connect” errors. Certificate orders placed during this window that receive a "cannot connect" error message will need to be placed again after services are restored.


What can you do?
Plan accordingly:
  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the API for immediate certificate issuance and automated tasks, expect interruptions during this time.

To get live updates, subscribe to the DigiCert Status page.

Services will be restored as soon as the maintenance is completed.

Monday, February 8 18:00 – 24:00 MST (Tuesday, February 9, 01:00 – 07:00 UTC) PKI Platform 8 Partner Lab Critical Maintenance
During maintenance, the PKI Platform 8 Partner Lab and its corresponding API will be down for approximately six hours.

How does this affect me?
For approximately six hours:
  • You will be unable to access the Partner Lab and its corresponding API.
  • You will be unable to submit certificate requests or access any of the DigiCert PKI Platform 8 portals through Partner Lab.
  • DigiCert will be unable to issue test certificates for the Partner Lab platform via any API.

This does not affect:
  • PKI Platform 8 – Production
  • PKI Platform 7
  • DigiCert ONE

What can you do?
Plan accordingly:
  • Schedule your Partner Lab testing around the critical maintenance, including ordering, renewing, and reissuing test certificates.
  • Expect interruptions if you use the Partner Lab API for testing immediate certificate issuance and automated tasks.

Services will be restored as soon as we complete the maintenance.
Tuesday, February 16 18:00 – 22:00 MST (Wednesday February 17, 01:00 – 05:00 UTC) PKI Platform 8 Partner Lab Critical Maintenance
During maintenance, the PKI Platform 8 Partner Lab and its corresponding API will be down for approximately four hours.

How does this affect me?
For approximately four hours:
  • You will be unable to access the Partner Lab and its corresponding API.
  • You will be unable to submit certificate requests or access any of the DigiCert PKI Platform 8 portals through Partner Lab.
  • DigiCert will be unable to issue test certificates for the Partner Lab platform via any API.

This does not affect:
  • PKI Platform 8 – Production
  • PKI Platform 7
  • DigiCert ONE

What can you do?
Plan accordingly:
  • Schedule your Partner Lab testing around the critical maintenance, including ordering, renewing, and reissuing test certificates.
  • Expect interruptions if you use the Partner Lab API for testing immediate certificate issuance and automated tasks.

Services will be restored as soon as we complete the maintenance.
Saturday, March 6 22:00 – 24:00 MST (Sunday March 7, 05:00 – 07:00 UTC)
Saturday, March 20 18:00 – 24:00 MST (Sunday March 21, 00:00 – 06:00 UTC) PKI Platform 8 Critical Maintenance
During maintenance, the PKI Platform 8 and its corresponding API will be down for approximately six hours.

How does this affect me?
For approximately six hours:
  • You will be unable to sign in to your PKI Platform 8 to perform in-console certificate lifecycle tasks.
  • You will be unable to use any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, Intune SCEP, and EST) to perform certificate lifecycle operations.
  • You will be unable to:
    • Enroll certificates: new, renew, or reissues
    • Add domains and organizations
    • Submit validation requests
    • View reports, revoke certificates, and create profiles
    • Add users, view certificates, and download certificates
  • DigiCert will be unable to issue certificates for PKI Platform 8 and its corresponding API.
  • APIs will return a "cannot connect" error.
  • Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.

Service not affected:
Critical maintenance will not affect these services:
  • PKI Platform 8 OCSP services
  • PKI Platform 8 CRL services
  • PKI Platform 7
  • DigiCert ONE
  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • CertCentral Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink
  • Discovery / API
  • ACME
  • ACME agent automation / API

What can you do?
Plan accordingly:
  • Schedule your high-priority orders, renewals, and reissues issues around the critical maintenance
  • Expect interruptions if you use APIs and protocols for immediate certificate issuance and other automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This includes emails for when maintenance starts and when maintenance ends.

Services will be restored as soon as we complete the maintenance.
Saturday, April 3 22:00 – 24:00 MDT (Sunday April 4, 04:00 – 6:00 UTC) For those who don't observe daylight savings, maintenance will be one hour earlier.

During maintenance, for up to 10 minutes, we will be unable to issue certificates for the DigiCert platforms, their corresponding APIs, immediate certificate issuance, and those using the APIs for other automated tasks.

DigiCert will be unable to issue certificates for these services and APIs:
  • CertCentral / Service API
  • ACME
  • ACME agent automation / API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink

These services are not affected by the maintenance activities:
  • PKI Platform 8 / API
  • PKI Platform 8 SCEP
  • PKI Platform 7 / API
  • PKI Platform 7 SCEP
  • DigiCert ONE managers

API Note: APIs will return "cannot connect" errors. Certificate requests submitted during this window that receive a "cannot connect" error message will need to be placed again after services are restored.

What can I do?
Plan accordingly:
  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
Services will be restored as soon as we complete the maintenance.
Saturday, May 1 22:00 – 24:00 MDT (Sunday May 2, 04:00 – 06:00 UTC) For up to 10 minutes total during the 2-hour window, we will be unable to issue certificates for the DigiCert platforms, their corresponding APIs, immediate certificate issuance, and those using the APIs for other automated tasks.

Affected services:
  • CertCentral / Service API
  • ACME
  • ACME agent automation / API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink

Services not affected:
  • PKI Platform 8
  • PKI Platform 7
  • DigiCert ONE managers

API Note: APIs will return "cannot connect" errors. Certificate requests submitted during this window that receive a "cannot connect" error message will need to be placed again after services are restored.

What can I do?
Plan accordingly:
  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when maintenance ends.
Services will be restored as soon as we complete the maintenance.
Saturday, June 5 22:00 – 24:00 MDT (Sunday June 6, 04:00 – 06:00 UTC)
Saturday, July 10 22:00 – 24:00 MDT (Sunday July 11, 04:00 – 06:00 UTC) Rescheduled to avoid US holiday

During maintenance, for approximately 60 minutes, the services specified below under Service downtime will be down. Due to the scope of the maintenance, the services specified below under Service interruptions may experience brief interruptions during a 10-minute window.

Service downtime
From 22:00 – 23:00 MDT (04:00 – 05:00 UTC), while we perform database-related maintenance, the following services will be down for up to 60 minutes:
  • CertCentral / Services API
  • Direct Cert Portal / API
  • ACME
  • Discovery / API
  • ACME agent automation / API

API Note: Affected APIs will return “cannot connect” errors. Certificate-related API requests that return a “cannot connect” error message during this window will need to be placed again after services are restored.

Service interruptions
During a 10-minute window, while we perform infrastructure maintenance, the following DigiCert service may experience brief service interruptions:
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • DigiCert ONE
  • Automation service
  • CT Log monitoring
  • Vulnerability assessment
  • PCI compliance scans

Service not affected
These services are not affected by the maintenance activities:
  • PKI Platform 8
  • PKI Platform 7
  • QuoVadis TrustLink

What can I do?
Plan accordingly:
  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
Services will be restored as soon as the maintenance is completed.
Saturday, August 7 22:00 – 24:00 MDT (Sunday August 8, 04:00 – 06:00 UTC) Rescheduled to avoid 1st day of month
Saturday, September 11 22:00 – 24:00 MDT (Sunday September 12, 04:00 – 06:00 UTC) Rescheduled to avoid US holiday
Saturday, October 2 22:00 – 24:00 MDT (Sunday October 3, 04:00 – 06:00 UTC)
Saturday, November 6 22:00 – 24:00 MDT (Sunday November 7, 04:00 – 06:00 UTC)
Saturday, December 4 22:00 – 24:00 MST (Sunday December 5, 05:00 – 07:00 UTC) For those who don't observe daylight savings, maintenance will be one hour later.