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DigiCert global 2023 maintenance schedule

To make it easier to plan your certificate-related tasks, here is the DigiCert global 2023 maintenance schedule.

The global schedule applies to the following DigiCert platforms and services:

  • CertCentral® USA

    • ACME agent automation

    • Discovery

    • Certificate Issuing Service (CIS)

    • Simple Certificate Enrollment Protocol (SCEP)

  • Direct Cert Portal

  • PKI Platform 8

  • DigiCert​​®​​ ONE USA

    • DigiCert® Account Manager

    • DigiCert® CA Manager

    • DigiCert​​®​​ Document Trust Manager

    • DigiCert​​®​​ Trust Lifecycle Manager

    • DigiCert​​®​​ IoT Trust Manager

    • DigiCert​​®​​ Software Trust Manager

  • Online Certificate Status and Timestamp Services

Are you looking for the DigiCert Europe 2023 maintenance schedule?

Avviso

We keep this page up to date with all maintenance schedule information, including details about how maintenance will affect your services.

QuoVadis CA systems:

The DigiCert 2023 maintenance schedule does not affect the QuoVadis CA systems. Maintenance for these systems is done via a different maintenance schedule.

Why does DigiCert need to schedule maintenance windows?

DigiCert uses scheduled maintenance windows to perform maintenance with the potential to interrupt your DigiCert services.

Maintenance schedule guidelines:

  • Maintenance is scheduled for the first weekend of each month unless otherwise noted.

    For example, maintenance may be moved to the second weekend of the month to avoid U.S. holidays and the first day of the month.

  • Each maintenance window is scheduled for 2 hours.

  • Although we have redundancies to protect your service, some DigiCert services may be unavailable.

  • Normal operations will resume once the maintenance is completed.

What can I expect to happen during a scheduled maintenance window?

Although we have redundancies in place to protect your services, some DigiCert services may be unavailable:

  • Platform and API access

  • Certificate validation

  • Certificate issuance

  • Websites (for example, digicert.com)

Importante

Services will be restored as soon as the maintenance is completed.

What can I do?

Plan your certificate-related tasks accordingly:

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside the maintenance windows, including Automation events and Discovery scans.

  • Expect interruptions if you use APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates. This subscription includes email alerts for when maintenance begins and when it ends.

  • If you need more information regarding these maintenance windows, contact your account manager or DigiCert Support.

2023 global maintenance schedule

Dates and times are subject to change. Service announcements are sent before changed or added maintenance windows.

Tabella 1. Scheduled maintenance for 2023

Date

Time

Notes

Saturday, January 7

22:00 – 24:00 MST (Sunday, January 8, 05:00 – 07:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, February 4

22:00 – 24:00 MST (Sunday, February 5, 05:00 – 07:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, March 4

22:00 – 24:00 MST (Sunday, March 5, 05:00 – 07:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, April 8

22:00 – 24:00 MDT (Sunday, April 9, 04:00 – 06:00 UTC)

Infrastructure-related maintenance downtime

Maintenance will be one hour earlier for those who don't observe daylight savings.

The infrastructure-related maintenance starts at 22:05 MDT (04:05 UTC). At that time, the services listed below may be down or experience delayed responses for up to 10 minutes.

Affected services

CIS and CertCentral® SCEP

  • Certificate Issuing Service (CIS) and CertCentral Simple Certificate Enrollment Protocol (SCEP) will be down.

  • Certificate requests submitted during this time will fail.

  • Resubmit failed requests after services are restored.

CertCentral certificate issuance

  • Certificate requests submitted during this time will fail.

  • Resubmit failed requests after services are restored.

  • CertCentral Automation

    • Reschedule automation events around maintenance.

    • Retry failed events after services are restored if events cannot be rescheduled.

Direct Cert Portal certificate issuance

  • Certificate requests submitted during this time will fail.

  • Resubmit failed requests after services are restored.

QuoVadis® TrustLink® certificate issuance

  • TrustLink certificate requests submitted during this time will fail.

  • Resubmit failed requests after services are restored.

PKI Platform 8 new domain and organization validation

  • New domains and organizations submitted for validation during this time will be delayed.

  • Requests will be queued and processed after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, May 6

22:00 – 24:00 MDT (Sunday, May 7, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, June 3

22:00 – 24:00 MDT (Sunday, June 4, 04:00 – 06:00 UTC)

Infrastructure maintenance-related service delays and performance degradation

The infrastructure maintenance starts at 22:00 MDT (04:00 UTC). Then for approximately 10 minutes, the services listed below will experience service delays and performance degradation:

  • CertCentral and Services API

  • Certificate Issuing Service (CIS)

  • CertCentral Simple Certificate Enrollment Protocol (SCEP)

  • Direct Cert Portal and API

API notes

Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

What can I do?

Plan accordingly:

  • Schedule high-priority activities such as certificate requests before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, July 8

22:00 – 24:00 MDT (Sunday, July 9, 04:00 – 06:00 UTC)

Rescheduled to avoid the first day of the month.

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, August 5

22:00 – 24:00 MDT (Sunday, August 6, 04:00 – 06:00 UTC)

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

Plan accordingly:

  • Schedule high-priority signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, September 9

22:00 – 24:00 MDT (Sunday, September 10, 04:00 – 06:00 UTC)

Rescheduled to avoid U.S. holiday.

Document Trust Manager's PromoSign signing service maintenance-related downtime

The Document Trust Manager maintenance starts at 22:00 MDT (04:00 UTC). At this time, the PrimoSign signing service will be down for up to 60 minutes.

Affected services:

  • DigiCert ONE USA

    • DigiCert​​®​​ Document Trust Manager PrimoSign signing service

What can I do?

Plan accordingly:

  • Schedule high-priority document signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, October 7

22:00 – 24:00 MDT (Sunday, October 8, 04:00 – 06:00 UTC)

Saturday, November 4

22:00 – 24:00 MDT (Sunday, November 5, 04:00 – 06:00 UTC)

Saturday, December 2

22:00 – 24:00 MST (Sunday, December 3, 05:00 – 07:00 UTC)

Maintenance will be one hour later for those who don't observe daylight savings.