Changing organization details for a validated organization negates all existing validation for the organization. This cannot be undone. This means DigiCert will need to validate the "updated/new" organization before we can issue certificates for it. Make sure you understand and accept what happens when you change an organization's details before you begin.
Add a new organization instead
Editing an organization's details is not always the best option. There are situations where it might be better to add a new organization instead.
We recommend adding a new organization, in these situations:
When you change organization details, you remove the old organization and create a new one. The organization ID doesn't change, just the organization information. This change cancels all current organization validations, such as OV – Normal Organization Validation.
DigiCert cannot issue certificates for this "updated/new" organization until we validate the new organization details.
All certificate-related events for the organization are delayed until DigiCert validates the "updated/new" organization.
If you have questions or concerns about editing organization details, please contact our support team.
In your CertCentral account, in the left main menu, go to Certificates > Organizations.
On the Organizations page, click the name of the organization you want to edit.
On the Organization details page, click Edit Organization.
Before you begin, on the Edit organization details page, make sure you understand and accept what happens when you change an organization's details.
Edit the organization details as needed.
When done, click Save organization.
Changing organization details for a validated organization negates all existing validation for the organization. This cannot be undone.
In the Edit organization "confirmation" window, click Confirm.
To make the organization change as seamless as possible, immediately submit the "new" organization for validations. Once we've validated the new details, we can issue certificates for it again.
For an organization with pending validations, the pending status does not change. We will still validate the organization for the selected validation types (e.g., OV - Normal Organization Validation). However, the validation agent must start the organization validation process over.