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DigiCert Europe 2023 maintenance schedule

To make it easier to plan your certificate-related tasks, here is the DigiCert Europe 2023 maintenance schedule.

The Europe schedule applies to the following DigiCert platforms and services:

  • CertCentral® Europe

  • DigiCert​​®​​ ONE Netherlands and Switzerland

    • DigiCert® Account Manager

    • DigiCert® CA Manager

    • DigiCert​​®​​ Document Trust Manager

    • DigiCert​​®​​ Trust Lifecycle Manager

    • DigiCert​​®​​ IoT Trust Manager

    • DigiCert​​®​​ Software Trust Manager

  • QuoVadis®

  • Online Certificate Status and Timestamp Services

Are you looking for the DigiCert global 2023 maintenance schedule?

注記

We keep this page up to date with all maintenance schedule information, including details about how maintenance will affect your services.

QuoVadis CA systems:

The DigiCert Europe 2023 maintenance schedule does not affect the QuoVadis CA systems. Maintenance for these systems is done via a different maintenance schedule.

Why does DigiCert need to schedule maintenance windows?

DigiCert uses scheduled maintenance windows to perform maintenance with the potential to interrupt your DigiCert services.

Maintenance schedule guidelines:

  • Maintenance is scheduled for the first weekend of each month unless otherwise noted.

  • Each maintenance window is scheduled for 2 hours.

  • Although we have redundancies to protect your service, some DigiCert services may be unavailable.

  • Normal operations will resume once the maintenance is completed.

What can I expect to happen during a scheduled maintenance window?

Although we have redundancies in place to protect your services, some DigiCert services may be unavailable:

  • Platform and API access

  • Certificate validation

  • Certificate issuance

  • Websites (for example, digicert.com)

注記

Services will be restored as soon as the maintenance is completed.

What can I do?

Plan your certificate-related tasks accordingly:

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside the maintenance windows, including Automation events and Discovery scans.

  • Expect interruptions if you use APIs for immediate certificate issuance and automated tasks.

  • Subscribe to the DigiCert Status page for live maintenance updates. This subscription includes email alerts for when maintenance begins and when it ends.

  • If you need more information regarding these maintenance windows, contact your account manager or DigiCert Support.

2023 Europe maintenance schedule

Dates and times are subject to change. Service announcements are sent before changed or added maintenance windows.

表 1. Scheduled maintenance for 2023

Date

Time

Notes

Saturday, January 7

10:00 - 11:00 UTC

17:00 - 19:00 UTC

QuoVadis infrastructure-related maintenance downtime

The infrastructure-related maintenance will take place at 10:00 and 17:00 UTC. At that time, the services listed below may be down for up to 120 minutes.

  • SIX Terravis – 10:00 – 11:00 UTC: We will begin the work at 10:00. Then SIX Terravis will be down for approximately 60 minutes.

  • QuoVadis Signing Service 17:00 – 19:00 UTC: We will begin the work at 17:00. Then the QuoVadis Signing Service may be down for up to 120 minutes.

What can I do?

Plan accordingly:

  • Schedule high-priority SIX Terravis and QuoVadis Signing Service tasks before or after the maintenance windows.

  • Expect interruptions if you use the APIs for SIX Terravis and QuoVadis Signing Service tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, January 7

16:00 – 18:00 UTC

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, February 4

16:00 – 18:00 UTC

QuoVadis platform maintenance-related downtime

During the two-hour maintenance window, QuoVadis platform services will be down for up to 10 minutes in total while we do some infrastructure-related maintenance that requires service restarts: 5 minutes for a monthly patching restart and 5 minutes for a database restart.

What can I do?

Plan accordingly:

  • Schedule high-priority tasks before or after the maintenance windows.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, March 4

16:00 – 18:00 UTC

QuoVadis platform maintenance-related downtime

During the two-hour maintenance window, QuoVadis platform services will be down for approximately 5 minutes while we do some infrastructure-related maintenance that requires server restarts.

What can I do?

Plan accordingly:

  • Schedule high-priority tasks before or after the maintenance windows.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, April 8

15:00 – 17:00 UTC

CertCentral Infrastructure-related maintenance downtime

Maintenance will be one hour earlier for those who don't observe daylight savings.

The infrastructure-related maintenance starts at 16:05 UTC. At that time, CertCentral® certificate issuance may be down or experience delayed response for up to 10 minutes.

  • Certificate requests submitted during this time will fail.

  • Resubmit failed requests after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, May 6

15:00 – 17:00 UTC

DigiCert ONE infrastructure-related maintenance downtime

The DigiCert ONE infrastructure-related maintenance starts at 15:00 UTC. At that time, DigiCert ONE Netherland and Switzerland instances, along with access to their managers, services, and APIs, will be down for up to 60 minutes.

  • DigiCert ONE Netherlands instance

    • Trust Lifecycle Manager

    • IoT Trust Manager

    • Software Trust Manager

    • Document Trust Manager

    • CA Manager

    • Account Manager

  • DigiCert ONE Switzerland instance

    • Trust Lifecycle Manager

    • IoT Trust Manager

    • Software Trust Manager

    • Document Trust Manager

    • CA Manager

    • Account Manager

API notes

  • APIs will return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority activities such as certificate requests before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, June 3

15:00 – 17:00 UTC

DigiCert ONE infrastructure maintenance-related downtime

The DigiCert ONE infrastructure-related maintenance starts at 15:00 UTC. At that time, DigiCert ONE Netherlands and Switzerland instances, along with access to their managers, services, and APIs, will be down for up to 60 minutes.

  • DigiCert ONE Netherlands instance

    • Trust Lifecycle Manager

    • IoT Trust Manager

    • Software Trust Manager

    • Document Trust Manager

    • CA Manager

    • Account Manager

  • DigiCert ONE Switzerland instance

    • Trust Lifecycle Manager

    • IoT Trust Manager

    • Software Trust Manager

    • Document Trust Manager

    • CA Manager

    • Account Manager

API notes

  • APIs will return "503 services unavailable" errors.

  • Requests placed during this window that receive a "503 services unavailable" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority activities such as certificate requests before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, July 8

15:00 – 17:00 UTC

Rescheduled to avoid the first day of the month.

Although we have redundancies to protect your services, some DigiCert services may be unavailable during this time.

What can I do?

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.

  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Saturday, August 5

15:00 – 17:00 UTC

Saturday, September 2

15:00 – 17:00 UTC

Document Trust Manager's PromoSign signing service maintenance-related downtime

The Document Trust Manager maintenance starts at 09:00 MDT (15:00 UTC). At that time, the PrimoSign signing service will be down for 90 minutes.

Affected services:

  • DigiCert ONE Netherlands instance

    • Document Trust Manager PrimoSign signing service

  • DigiCert ONE Switzerland instance

    • Document Trust Manager PrimoSign signing service

What can I do?

Plan accordingly:

  • Schedule high-priority document signings before or after the maintenance window.

  • Expect interruptions if you use the APIs for automated tasks.

  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.

Services will be restored as soon as the maintenance is completed.

Saturday, October 7

15:00 – 17:00 UTC

Saturday, November 4

16:00 – 18:00 UTC

Maintenance will be one hour later for those who don't observe daylight savings.

Saturday, December 2

16:00 – 18:00 UTC



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