Troubleshoot sensors
Information to help you debug issues with DigiCert® sensors.
Sensor statuses
To see the current status of a sensor, go to the Discovery & automation tools > Sensors page and check the Status column. The status is also shown on the sensor details page.
Network diagnostic tool
DigiCert sensors include a command-line diagnostic tool used to check network connectivity to Trust Lifecycle Manager via the URLs in the config/license.properties file of the installed sensor. The diagnostic tool is found in the main sensor installation directory on the sensor host and must be run with administrator privileges.
Sensor operating system | Diagnostic tool command |
|---|---|
Windows | |
Linux | |
Sensor debug mode
Use this option to extend the sensor logging level. This enables you to capture additional information in the log file to investigate and solve issues in your environment.
Note: Debug mode is disabled by default for sensors.
To enable debug mode for a sensor:
From the Trust Lifecycle Manager main menu, select Discovery & automation tools > Sensors.
Locate the applicable sensor in the table. In the Debug mode column, toggle the switch to On.
Sensor log files
The location of the sensor log files depends on the host type and installation directory ({$Install_Path$}) where the sensor software was installed.
Host type | Log type | Location of log files |
|---|---|---|
Windows | Sensor logs | {$Install_Path$}\logs |
Windows | Trust Lifecycle Manager plugin manager (TPM) logs for the sensor | {$Install_Path$}\logs |
Linux | Sensor logs | {$Install_Path$}/logs |
Linux | Trust Lifecycle Manager plugin manager (TPM) logs for the sensor | {$Install_Path$}/logs |
Docker | Sensor logs | {$Install_Path$}/sensor_home/logs |
Timeout errors for sensors
Verify you can reach port 443 on your DigiCert ONE instance from the sensor host. Your instance may be a private host on your LAN or a public host on the Internet. Check with your DigiCert administrator to verify the correct hostname or IP address to use.
참고
For a list of DigiCert ONE cloud IP addresses and URLs by region, see Review allowlist IP addresses and URLs.