Configure certificate lifecycle recipient settings

Before you begin

By default, DigiCert sends these certificate lifecycle emails to these specific recipients:

  • Order confirmation: Administrator and Manager roles
  • Order rejection: User placing the order
  • Order approval: User placing the order and technical contact
  • Renewal: User placing the order and technical contact

These settings apply only to the certificate requester, organization contact, technical contact, and administrator and manager roles. The primary CertCentral administrator (typically, the individual who created the account), email addresses assigned to receive all account notifications, and additional email addresses added to the order still receive the certificate lifecycle emails.

When the requester is an administrator or an organization contact, we send an email letting them know DigiCert validated the organization, and now, they can get certificates for it.

Configure lifecycle recipient settings

  1. In your CertCentral account, in the left main menu, go to Settings > Notifications.

  1. On the Notifications page, on the Notification settings tab, expand Advanced notification settings.

  1. Under Certificate lifecycle recipient settings, add or remove email recipients or email notifications:

    • Receives order confirmation emails
      • User placing order
      • Organization contact
      • Technical contact
      • Administrator and Manager roles
    • Receives order rejection emails
      • User placing order
      • Organization contact
      • Technical contact
      • Administrator and Manager roles
    • Receives order approval emails
      • User placing order
      • Organization contact
      • Technical contact
      • Administrator and Manager roles
    • Receives renewal (expiring) and expired certificate emails
      • User placing order
      • Organization contact
      • Technical contact
      • Administrator and Manager roles

To no longer receive an email, uncheck all the recipients. CertCentral will stop sending that notification by default. Note that additional email addresses added to the order still receive the certificate lifecycle emails.

  1. When done, click Save settings.

What's next

Going forward, CertCentral will use the updated certificate lifecycle email settings to determine to who to send certificate order emails.

On the certificate order form, we display a notification icon (a bell) indicating whether the organization and technical contacts are receiving certificate lifecycle emails: