If someone loses their client certificate or their OTP app or device, you can reset their certificate, OTP app, or device in your CertCentral account.
Administrators: If you lose your client certificate, OTP app, or device, and don't have another administrator who can reset it for you, contact us immediately so we can reset it.
In your CertCentral account, in the left main menu, go to Settings > Authentication Settings.
On the Authentication Settings page, in the Two-Factor Authentication section, reset certificates and devices as needed:
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