If someone loses their client certificate or their OTP app or device, you can reset their certificate or OTP app or device in your CertCentral account.
Admins: If you lose your client certificate or OTP app or device and don't have another admin who can reset it for you, contact us immediately so we can reset it for you.
In your CertCentral account, in the left main menu, go to Settings > Authentication Settings.
On the Authentication Settings page, in the Two-Factor Authentication section, reset certificates and devices as needed:
The next time the user signs in to CertCentral, they must generate a new client certificate or initialize their OTP app or device.
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