Set up your OTP app or device

Initialize your OTP app or device for two-factor authentication

After your CertCentral administrator implements two-factor authentication for your account or resets your OTP app or device, you must generate your client certificate the next time you sign in.

Before you begin

The CertCentral two-factor authentication process implements the Time-based One-Time Password (TOTP) protocol. You must install an authentication app that supports the TOTP protocol on your phone.

Most OTP apps compatible with the TOTP protocol will work with our process. We tested the OTP apps:

  • Google Authenticator: Android, iPhone, Blackberry
  • Authy: Android, iPhone
  • Authenticator: Windows Phone
  • Duo Mobile: iPhone

Initialize your OTP app or device

  1. Install an OTP app compatible with the TOTP protocol on your mobile phone.

  2. Go to the Sign in to your account page and sign in to CertCentral.

  3. Open the OTP app on your mobile phone.

  4. On the One-Time Password (OTP App) Device Initialization page, use the OTP app to scan the QR code.

  5. In the Enter code box, type the code displayed in the app or device.

  6. Click Submit.

What's next

Your OTP app or device is initialized. Each time you sign in to CertCentral, use two-factor authentication to access your account.

Lost my OTP app or device

If you lose your OTP app or device, immediately contact your administrator to get your OTP app or device reset. After they reset it, sign in to your CertCentral account and initialize your OTP app or device.