When a required custom field is added after a certificate request is submitted but before the request has been approved, the newly added required custom field must be completed before the request can be approved.
In your CertCentral account, in the sidebar menu, click Certificates > Requests.
On the Requests page, in the Status drop-down list, select Pending and click Go.
Locate the pending request that needs to have its custom required fields completed and then, click the requests Order # link.
In the Order # details pane (on the right), under Additional Information, click the required field link (e.g., Set *Add Order number and associate PO).
In the custom order field, type the necessary information and click Set.
Repeat the previous step for each additional required and optional field.
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