Guest access

Guest access allows a person to manage their order without a CertCentral login. With their email address and order number (or FQDN in the certificate), they can download, reissue, or revoke their certificate. Guest access can be enabled for all orders across your account, or on individual orders.

Your CertCentral account has a unique Guest access login page. To confirm your person's identity, an authentication email is sent by CertCentral that provides access for two hours. Guest access is available for the organization and technical contact listed on an order.

Who should use Guest access?

We recommend creating a CertCentral login for each of your users as it gives you the most control and security. It also gives your users full access to CertCentral's features.

When that is impractical, Guest access is an alternative that allows the organization and technical contact to access their order without a CertCentral login. Guest access only allows management of a single order at a time and does not provide access to any other functionality.

CertCentral has a separate feature for placing orders in your account without having a CertCentral user. For more on this feature see Manage Guest URLs.

Configuring Guest access

To enable Guest access for your account, go to the Account > Guest access page.

  1. Under Guest access settings, check Enable. This enables Guest access for all orders in your account. Once enabled, your account's unique Guest access link becomes active.

  2. Orders placed after Guest access is enabled will include your account's Guest access link in the certificate delivery email. If you need to distribute the link to other people, you must do so manually.

  3. You can control what order contacts are eligible for Guest access by enabling or disabling the Organization contact, Technical contact, Guest URL requester (subscriber) (the email address that placed the order), and “Additional emails” listed on order checkboxes.

  4. To hide order and request pricing from the Guest access view, or disable CertCentral Administrator approval for additional purchases, uncheck the corresponding checkboxes (not available for all CertCentral account types).

  5. You can require additional purchases for an order and revocation requests to be approved by a CertCentral administrator, by checking the corresponding boxes.

  6. Click Save settings.

Disable Guest access for an order

To disable Guest access for an individual order, go to the Orders page.

  1. On the Orders page, locate the order that you want to disable Guest access for.

  2. Click the order number or Quick View.

  3. In the Order details section, uncheck Enable for this order next to the Guest access option. Guest access is now disabled for this order.