Go to the user details page
Assign the SAML permission
Don't check Only allow this user to log in through SAML SSO unless you've configured SAML SSO for your account. If you check this box and SAML SSO is not configured, the user won't be able to sign in to their CertCentral account.
When you are finished, click Update User.
The next time the manager signs in to their account, they will have access to the SAML features in your account.
If you opted to make the manager a SAML SSO-only user, they'll be sent an email with the custom SSO URL for signing in to their account.
Are you using an IdP initiated login URL to sign in to your CertCentral account? You need to provide the new manager with this IdP initiated URL or application.
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