Before you begin, make sure these prerequisites are met:
To convert a SAML SSO-only user to an account user, the administrator or manager can't be a SAML SSO-only type user.
Go to the user details page
Convert the user
In the User Access sections, use one of these options to convert the user account:
When you convert a user to a SAML SSO-only user, that user's CertCentral password gets revoked. That means they can no longer sign in to their CertCentral account directly via the DigiCert URL.
When you are finished, click Update User.
Users who are converted to account users will be sent an email with instructions for completing their account setup and signing in.
Users who are converted to SAML SSO-only users will be sent an email with the custom SSO URL for signing into their account. They can also access the custom SSO URL from the DigiCert Account Login page.
Are you using an IdP initiated login URL to sign in to your CertCentral account? If you are, you need to provide the new user with this IdP initiated URL or application.
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