Cancel a certificate order

Use these instructions to cancel a pending certificate order before DigiCert issues it

You can only cancel pending certificate orders. Once the order has been issued, you need to revoke the certificate order if it is no longer needed.

  1. In your CertCentral account, go to the certificate's Order # details page.

    1. In the sidebar menu, click Certificates > Orders.
    2. On the Orders page, use the filters and advanced search features to locate the pending certificate order you want to cancel.
    3. In the Order # column of the certificate order, click its order number link.
  1. On the Order # details page, in the Certificate Details section, in the Certificate Actions dropdown, select Cancel Order.

  1. In the Cancel Order window, click Cancel Order.

Canceling an order successfully removes it from our system and can't be undone. However, if the certificate ends up being needed, simply place the order again.

  1. Congratulations! You have successfully canceled the order.