Use the Email DCV method to verify domain control

Demonstrate control over your domain with email validation

Check the status of your TLS/SSL certificate order and use the Verification Email DCV method to demonstrate control over a domain on the order. For more information, see Demonstrate control over domains on your SSL certificate order..

Submitting domains for validation during the order process means certificates will not be issued until domain validation is completed. For immediate certificate issuance, submit domains for prevalidation when possible. See Domain prevalidation: Supported DCV methods.

With the Email validation method, DigiCert sends two sets of DCV emails: WHOIS-based and Constructed. To demonstrate control over the domain, an email recipient follows the instructions in a confirmation email sent for the domain. The confirmation process consists of visiting the link provided in the email and following the instructions on the page.

Step 1: Check the status of your pending order

Go to the SSL/TLS certificate's order page to check its issuance status. You can also see what domain and organization validation needs to be completed before we can issue it.

  1. In your CertCentral account, go to the certificate's Order # details page.

    1. In the left main menu, go to Certificate > Orders.
    2. On the Orders page, in the Order # column, click the certificate's order number link.
  1. On the Order # details page, in the Order Status section, check the order's issuance status (is the order waiting on domain or organization validation to be completed?).

After validation is completed (domains and organization), the Order status section no longer appears on the Order# details page.

Step 2: Send the DCV emails

  1. On the Order # details page, under You Need To, click the domain link you want to complete the DCV for.

When you have multiple domains (SANs) on an order, each one will be listed. Those with a checkmark next to them are validated. Those with a clock icon next to them still need to be validated.

  1. In the Prove Control Over Domain window, in the DCV Method dropdown, select Verification Email.

  1. We will now search for your domain's WHOIS record and any MX records and send the DCV email to the discovered/verified addresses.

  1. To locate emails, search your inbox for emails from validation@digicert.com and for the domain names you are trying to validate.

You may also need to check your junk/spam folder.

  1. Come back and resend the DCV emails if needed.