Use the Email DCV method to verify domain control

Use these instructions to first check the status of your SSL certificate order and then, to choose the email validation method to demonstrate control over the domains on the order. For more information about this method and other DCV methods, see Demonstrate control over domains on your SSL certificate order.

Step 1: Check the status of your pending order

Go to the SSL/TLS certificate's order page to check its issuance status. You can also see what domain and organization validation needs to be completed before we can issue it.

  1. In your CertCentral account, go to the certificate's Order # details page.

    1. In the sidebar menu, click Certificate > Orders.
    2. On the Orders page, use the filters and advanced search features to locate the pending certificate order to want to check.
    3. In the Order # column of the certificate order, click the order number link.
  1. On the Order # details page, in the Order Status section, check the order's issuance status (is the order waiting on domain or organization validation to be completed?).

Step 2: Send the DCV emails

  1. On the Order # details page, under You Need To, click the domain link you want to complete the DCV for.

When you have multiple domains (SANs) on an order, each one will be listed. Those with a checkmark next to them are validated. Those with a clock icon next to them still need to be validated.

  1. In the Prove Control Over Domain window, in the DCV Method dropdown, select Verification Email.

  1. We will now search for your domain's WHOIS record and any MX records and send the DCV email to the discovered/verified addresses.

  1. To locate emails, search your inbox for emails from and for the domain names you are trying to validate.

You may also need to check your junk/spam folder.

  1. Come back and resend the DCV emails if needed.