Troubleshooting: Site seal installation

Why doesn't my site seal work?

Empty "div" tag

Some content management systems (CMS) strip empty tags from the page, like the empty "div" tag included in the DigiCert Site seal code. Stripping the empty tag prevents the site seal from loading. Check with your CMS vendor to see what they recommend.

However, you can add content to your site seal "div" tag, so it's not empty.

Example of adding content to "div" tag

xml
<div id="DigiCertClickID_f8wBj4Ja"><a href="www.digicert.com">SSL Certificate</a></div>

Expired certificate

Has your certificate expired and not been renewed?

When your certificate expires, the site seal will no longer load on your site page.

Did you purchase a new certificate that was not specifically a renewal of the previous expired order?

You need to regenerate the site seal code for the new certificate order and replace the old code on the page.

  1. Has your certificate expired and not been renewed?

    When your certificate expires, the site seal will no longer load on your site page.

  2. Did you purchase a new certificate that was not specifically a renewal of the previous expired order?

    You need to regenerate the site seal code for the new certificate order and replace the old code on the page.

Modified code

Have you have modified the site seal code?

Try replacing your modified code with the original code. JavaScript modifications or changes to the ID attribute on the "div" tag can prevent your seal from loading on your site page.

Wrong domain

Each site seal is linked to a specific certificate order. Verify that you are loading the site seal on a domain included in your certificate order. Check the common name and subject alternative names (SANs) on the certificate order.

JavaScript errors

JavaScript errors occurring on the page may prevent the site seal code from running before the site seal code loads. Check your browser's error console.

Why does the site seal on my live website say "invalid"?

Expired certificate

Your certificate may have expired, and now the seal is no longer valid. See Expired certificate above.

Wrong domain

Each site seal is linked to a specific certificate order. See Wrong domain above.

Other errors

Still can't find a solution for your situation, or are you still unsure how to proceed? Please, contact our Support team via live chat, email, or phone.