Canceling a DV Certificate Order

Use these instructions to cancel a pending DV certificate order.

You can only cancel pending certificate orders. Once the order has been issued, you need to revoke the certificate order if it is no longer needed.

  1. In your CertCentral account, go to the Orders page.

    In the sidebar menu, click Certificates > Orders.

  2. On the Orders page, use the filters and the advanced search features to locate the pending DV certificate order you want to cancel.

  3. In the Order # column of the certificate order, click the order number link.

  4. On the Order details page, in the Certificate Details section, in the Certificate Actions dropdown, select Cancel Order.

  5. In the Cancel Order window, click Cancel Order.

Canceling an order successfully removes it from our system and can't be undone. However, if the certificate ends up being needed, simply place the order again.

  1. Congratulations! You have successfully canceled the order.

The canceled order is logged in the Audit Logs (in the sidebar menu, click Account > Audit Logs).