Use these instructions to cancel a pending DV certificate order.
You can only cancel pending certificate orders. Once the order has been issued, you need to revoke the certificate order if it is no longer needed.
In your CertCentral account, go to the Orders page.
In the sidebar menu, click Certificates > Orders.
On the Orders page, use the filters and the advanced search features to locate the pending DV certificate order you want to cancel.
In the Order # column of the certificate order, click the order number link.
On the Order details page, in the Certificate Details section, in the Certificate Actions dropdown, select Cancel Order.
In the Cancel Order window, click Cancel Order.
Canceling an order successfully removes it from our system and can't be undone. However, if the certificate ends up being needed, simply place the order again.
Congratulations! You have successfully canceled the order.
The canceled order is logged in the Audit Logs (in the sidebar menu, click Account > Audit Logs).
DigiCert is the world’s premier provider of high—assurance digital certificates—providing trusted SSL, private and managed PKI deployments, and device certificates for the emerging IoT market. Since our founding almost fifteen years ago, we’ve been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customer’s needs. Now, we’ve added Symantec’s experience and talent to our legacy of innovation to find a better way to lead the industry forward, and build greater trust in identity and digital interactions.
©2019 DigiCert, Inc. All rights reserved. DigiCert and its logo are registered trademarks of DigiCert, Inc. Symantec and Norton and their logos are trademarks used under license from Symantec Corporation. Other names may be trademarks of their respective owners.