Use the Email DCV method

Use these instructions to check the status of your DV certificate order and to send or resend the DCV emails.

When ordering your DV certificate, if you chose Email as your DCV method, DigiCert already sent the verification emails. Before resending the DCV emails, make sure to check your inbox and junk/spam folder for emails with the subject [Action Required] Approve Certificate Request for [yourdomain] {Order #}.

With the Email validation method, we send two sets of DCV emails: WHOIS-based and Constructed (see Domain Control Validation (DCV) Methods).

To demonstrate control over the domain, an email recipient follows the instructions in a confirmation email sent for the domain. The confirmation process consists of visiting the link provided in the email and following the instructions on the page.

In your CertCentral account, in the sidebar menu, click Certificates > Orders.

On the Orders page, use the filters and advanced search features to locate the pending DV certificate order.

In the Order # column for the pending certificate order, click the order number link.

On the Order # details page, in the Order Status section, check the order's validation status (is the order waiting on domain validation to be completed?).

Under You Need To, click the Prove Control Over Domain link.

In the Prove control of your domain window, complete the following steps to resend the DCV verification email:
1. In the DCV verification method drop-down list, select Email.
2. In the Send authorization email to drop-down list, select the email address you want the DCV email sent to.
  Multiple domains on the order:
  1. In the Domain validation must be completed… box, click the Change email recipients for each domain link.
  2. In the Prove control of your domain window, under Send authorization email to, select the email address you want the DCV email to be sent to for each domain.
    Note: To resend/send the DCV email to all email addresses found in the WHOIS record as well as to the constructed emails for the domain, don’t select an email address for the domain. When you click Resend Emails, we send the emails to all email addresses discovered for the domain.
  3. Click Done.
3. In the Email language drop-down list, select the language for the email.
4. In the Email details section, note the subject of the email being sent and the order #.
  Important: The order # in the subject of the email is actually the certificate ID. On the Order # details page, in the Order Details section, the Certificate ID is next to DCV method and Requested On.
5. Click Resend Email.

To locate emails, search your inbox for:
1. Emails with the subject [Action Required] Approve Certificate Request for [yourdomain] {Order #}
2. Emails with the domain names you are trying to validate on the order.

You may also need to check your junk/spam folder.

You can come back and resend the DCV emails as needed.

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