Instead of changing the role of a user with limited access, grant the user access to a specific order or issued certificate.
Note: The user in a "limited" role can only see certificates they have ordered. To allow a "restricted" admin, manager, financial manager, or standard user to manage the order, you can add them to the division (see 1.1 Unrestricted versus Restricted).
While the certificate order is active, you can add users.
In your CertCentral account, in the sidebar menu, click Certificates > Orders.
On the Orders page, use the drop-down lists, search box, column headers, and advanced search features to find the order you need to grant the limited user access to.
In the Order # column, click the Quick View link of the certificate order to which you want to add additional user access.
In the Order # details pane, in the Order Details section under User Access, click the Grant Additional Access link.
In the drop-down list, select the limited users you want to grant certificate order access to.
You can only add users while the certificate request is pending.
Once the order has been issued, the limited user will have permission to access the certificate order, allowing them to download certificates, renew certificates, and perform other certificate-related actions.
In your CertCentral account, in the sidebar menu, click Certificates > Requests.
On the Requests page, use the drop-down lists, search box, column headers, and advanced search features to find the request that you need to grant the limited user access to.
In the Order # column, click the order number link of the certificate request you want additional users to access.
In the Order number details pane, click the Edit link.
On the Edit Request page, expand Additional Order Options.
Click in the Additional users who can manage order box. Select the limited users that need access to the certificate order.
Under Certificate Services Agreement, read through the agreement. Then, check I agree to the Certificate Services Agreement above.
Click Update Certificate Request.
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