Edit organization details

What you need to know about editing any organization's details

Changing organization details for a validated organization negates all existing validation for the organization. This cannot be undone. This means DigiCert will need to validate the "updated/new" organization before we can issue certificates for it. Make sure you understand and accept what happens when you change an organization's details before you begin.

Add a new organization instead

Editing an organization's details is not always the best option. There are situations where it might be better to add a new organization instead.

We recommend adding a new organization, in these situations:

  • If you are changing the organization to a completely new organization
  • If you are changing the assumed name (doing business as name)
  • If you don't want to negate current organization validations

Before you begin

When you change organization details, you remove the old organization and create a new one. The organization ID doesn't change, just the organization information. This change cancels all current organization validations, such as OV – Normal Organization Validation.

DigiCert cannot issue certificates for this "updated/new" organization until we validate the new organization details.

What happens to existing certificates issued for the organization?

All certificate-related events for the organization are delayed until DigiCert validates the "updated/new" organization.

  • Pending certificate issuances
  • Immediate certificate issuances
  • Certificate reissues, duplicate issues, and renewals

Before you make any changes

If you have questions or concerns about editing organization details, please contact our support team.

Edit an organization's details

  1. In your CertCentral account, in the left main menu, go to Certificates > Organizations.

  1. On the Organizations page, click the name of the organization you want to edit.

  1. On the Organization details page, click Edit Organization.

  1. Before you begin, on the Edit organization details page, make sure you understand and accept what happens when you change an organization's details.

  1. Edit the organization details as needed.

    • Legal Name
      Organization's legally registered name
    • Assumed Name
      Organization's doing business as name
    • Organization Phone Number
      Phone number to contact the organization
    • Country
      Organization's legally registered country
    • Address 1/Address 2
      Organization's legally registered address
    • City
      Organization's legally registered city
    • State / Province / Territory/ Region / County
      Organization's legally registered state/province/territory/region/county
    • Zip Code / Postal Code
      Organization's legally registered zip code/postal code
  1. When done, click Save organization.

Changing organization details for a validated organization negates all existing validation for the organization. This cannot be undone.

  1. In the Edit organization "confirmation" window, click Confirm.

What's next

To make the organization change as seamless as possible, immediately submit the "new" organization for validations. Once we've validated the new details, we can issue certificates for it again.

For an organization with pending validations, the pending status does not change. We will still validate the organization for the selected validation types (e.g., OV - Normal Organization Validation). However, the validation agent must start the organization validation process over.