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Submit an organization for pre-validation

Before you begin

After adding an organization to CertCentral, you can submit the organization for prevalidation and authorize it for specific types of certificates. When ordering certificates, this prevalidation makes issuing the certificate quicker because the organization part of the certificate issuance process is already completed.

Submit an organization for validation

  1. In your CertCentral account, in the left main menu, select Certificates > Organizations.

  2. On the Organizations page, find and select the organization name for the organization you want to authorize for certificates.

  3. On the Organization details page, in the Submit Organization for Validation section, select the validation types (certificates) you want DigiCert to validate the organization for.

    • SMIME – SMIME Organization Validation

    • OV – Normal Organization Validation

    • EV – Extended Organization Validation (EV)

    • Private SSL – DigiCert Private SSL Certificate

    • CS – Code Signing Organization Validation*

    • EV CS – Code Signing Organization Extended Validation (EV CS)

    • DS – Document Signing Validation

  4. Verified Contacts

    If the organization validations you chose don't require verified users, skip to step 6.

    Warning

    After submitting a contact as a verified contact for a certificate type (EV, EV CS, or CS), you cannot remove them.

    When you submit orders for EV TLS/SSL, Code Signing, and EV Code Signing certificate, DigiCert must contact the "verified" contact as part of the organization validation process. However, before we reach out to the verified contact, we must first verify/validate the contact.

    During the organization prevalidation process, you can also validate the organization's verified contacts. This quickens the certificate issuance process for EV TLS/SSL, Code Signing, and EV Code Signing certificates. Since we've already validated the contact, we only need to contact them and get their order approval for the certificate order.

    • If you selected EV - Extended Organization Validation (EV), you must select a CertCentral user to be designated as an EV-verified contact. Only an EV-verified contact can approve EV SSL/TLS certificate requests.

    • If you selected EV CS - Code Organization Extended Validation (EV CS), you must select a CertCentral user to be designated as an EV CS-verified contact. Only an EV CS-verified contact can approve EV code signing certificate requests.

    • If you selected CS - Code Signing Organization Validation, you must select a contact to be designated as a CS-verified contact. Only a CS-verified contact can approve code signing certificate requests.

    Feature Note:

    If you've enabled the Allow non-CertCentral users to be used as verified contacts feature (see Enable adding non-CertCentral account users as verified contacts), you will see two options: Existing Contact and New Contact.

    The Existing Contact option lets you assign a CertCentral user as the verified contact. The New Contact option lets you enter information for a non-CertCentral account user.

    If you haven't enabled this feature, you won't see any options. You can only add account users as verified contacts. In this case, use the Existing Contact option.

    To add an EV, CS, and EV CS verified contact, complete one of the options below. Note that you can add multiple verified contacts.

    Option 1: Add an existing CertCentral account user as a verified contact

    1. Under Verified Contacts , select the Add Contact link.

    2. In the Add Contact window, select Existing Contact.

    3. In the Contacts dropdown, select the user you want to add as a verified contact.

      If the contact you selected is missing a Job Title or a Phone number, you need to add the missing information.

    4. When ready, select Add.

    5. To add another verified contact, select the Add Contact link.

    Option 2: Add a non-CertCentral account user as a verified contact

    By default, the Allow non-CertCentral account users to be used as verified contacts feature is disabled for a CertCentral account. You can activate this feature on the Preferences page (Settings > Preferences). See Enable adding non-CertCentral account users as verified contacts.

    1. Under Verified Contacts, select the Add Contact link.

    2. In the Add Contact window, select New Contact.

    3. Add the contact's First Name, Last Name, and Job Title.

    4. Next, add the contact's Email address and Phone number at which they contact can be contacted.

    5. When ready, select Add.

    6. To add another verified contact, select the Add Contact link.

  5. After adding the verified contacts, you can add (check) or remove (uncheck) the types of certificates they can approve (EV, EV CS, or CS).

  6. When ready, select Submit for Validation.

What's next

Complete organization validation

DigiCert must validate/authenticate your authority to order certificates for the organization. To do this, we will call a verified phone number to speak with someone representing the organization, such as the organization contact.

To get organization consent:

  • Answer the organization/validation phone call (preferred method).*

    • After you submit your organization for validation, make sure the organization contact and company receptionist know that you’ve submitted your organization for validation.

    • Let them know DigiCert will call a verified phone number to speak with one of them to complete organization validation/authentication.

  • Respond to the organization consent message.

    • If the DigiCert validation agent can’t reach someone who represents the organization at the verified phone number, they will leave a message that includes a call-back phone number and a verification code.

    • Make sure that the organization contact responds to the message and provides us with the verification code.

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