We updated the sender (or "From") address to firstname.lastname@example.org for all certificate lifecycle emails - the event notifications for confirmation, approval, rejection, renewal, and revocation. Notify your subscribers of this change as well.
This change is to make sure lifecycle emails are not blocked by email servers and spam filters. For Managed PKI for SSL (MSSL), today we use your account's technical contact email address as the default sender/from address for certificate lifecycle emails. But email servers and spam filters may block emails whose sender shows a different domain than the email's originating server.
For example, say your technical contact and sender address is email@example.com. But because the email is delivered from digicert.com, your mail filters may prevent the message from being delivered.
There is no change in certificate lifecycle emails issued through the Complete Website Security console.
DigiCert is the world’s premier provider of high—assurance digital certificates—providing trusted SSL, private and managed PKI deployments, and device certificates for the emerging IoT market. Since our founding almost fifteen years ago, we’ve been driven by the idea of finding a better way. A better way to provide authentication on the internet. A better way to tailor solutions to our customer’s needs. Now, we’ve added Symantec’s experience and talent to our legacy of innovation to find a better way to lead the industry forward, and build greater trust in identity and digital interactions.
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