We updated the sender (or "From") address to email@example.com for all certificate lifecycle emails - the event notifications for confirmation, approval, rejection, renewal, and revocation. Notify your subscribers of this change as well.
This change is to make sure lifecycle emails are not blocked by email servers and spam filters. For Managed PKI for SSL (MSSL), today we use your account's technical contact email address as the default sender/from address for certificate lifecycle emails. But email servers and spam filters may block emails whose sender shows a different domain than the email's originating server.
For example, say your technical contact and sender address is firstname.lastname@example.org. But because the email is delivered from digicert.com, your mail filters may prevent the message from being delivered.
There is no change in certificate lifecycle emails issued through the Complete Website Security console.
DigiCert is the world's leading provider of scalable TLS/SSL, IoT and PKI solutions for identity and encryption. The most innovative companies, including 89% of the Fortune 500 and 97 of the 100 top global banks, choose DigiCert for its expertise in identity and encryption for web servers and Internet of Things devices. DigiCert supports TLS and other digital certificates for PKI deployments at any scale through its certificate lifecycle management solution, CertCentral®. The company is recognized for its enterprise-grade certificate management platform, fast and knowledgeable customer support, and market-leading security solutions. For the latest DigiCert news and updates, visit digicert.com or follow @digicert.
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