What should I know before I upgrade to CertCentral?

CertCentral upgrade FAQ for Symantec, GeoTrust, Thawte, and RapidSSL customers

Why should I be excited about CertCentral?

CertCentral has everything your old certificate management console has to keep your websites secure—certificate requests and management, fast renewal, order history. Plus, CertCentral delivers features not found in Symantec-based services, such as greater account security, more control over payment options, and more tools for mid-sized and enterprise organizations.

Certificate management, simple and easy

Do I have to move to CertCentral?

Yes, but not immediately. However, we encourage you to get started in CertCentral as soon as possible so you can set your own pace and get familiar with CertCentral before we end-of-life Symantec, GeoTrust, Thawte, and RapidSSL services in 2020.

For more details on the sunset schedule for your Symantec-based services, talk to your account manager or contact us.

What account and certificate information is transferred to my new CertCentral account?

As of June 2019, we moved your organization information over. With your verified organization information already in your new CertCentral account, it's one less step during order processing, and ideally a shorter time to issue certificates.

Your old certificates remain in your old Symantec-based account. Later in 2019, we'll move your prevalidated domains and active certificates to your CertCentral account.

What else do I need to do to finish upgrading?

If you manage only 1 or 2 certificates and a couple of domains, you don't need to set up anything else. But to get the most out of CertCentral, save time by updating your billing options (the Finances section in CertCentral) and customizing alerts and notifications (Settings > Notifications).

If you manage several certificates and domains, you'll also want to make sure your verified domains are up-to-date. Pre-authenticating your domains helps make sure you get and renew your certificates quickly with less hassle during each order.

If you have multiple certificate owners and admins, set them up as users in your CertCentral account or provide guest access to your certificate request forms.

Don't worry! We'll remind you of all these things once you get into your new CertCentral account.

Are my accounts linked?

No, your new DigiCert CertCentral account and current Symantec accounts are completely separate. Information is not shared between accounts and any action taken in either account is not reflected in the other. For example, if you need to add a new organization, add it in your new CertCentral account. If you add the new organization in your Symantec-based account, that organization won't show up in your CertCentral account.

Each account has separate sign-in credentials, so make sure you securely record the sign-in information for each account.

Where do I manage my Symantec certificates?

Continue to manage all your existing certificates in your current Symantec-based (Symantec, GeoTrust, Thawte, or RapidSSL) account. Your Symantec certificates are valid until they expire.

When you're ready to renew a certificate in your Symantec account, go to your new CertCentral account instead and get a new certificate for your website. Similarly, if you need a new certificate, go to your new CertCentral account.

How long will my Symantec/GeoTrust/Thawte/RapidSSL account still be available?

Your active Symantec-based account will be accessible until the end of 2019, although the definitive date for console sunset is still tentative. In conjunction with this final-access date, we will make sure all critical information—including certificates issued through your Symantec-based account—is accurately migrated to your new account.

During the transition period, if you need to revoke or replace a certificate ordered before you upgraded, return to your Symantec-based account to manage it. Also go back to your old account for order history and reports related to activity in your Symantec-based account.

However, when you're ready to renew a certificate or get a new certificate, let old certificates expire and get new certificates in CertCentral.

What is there to help me get set up?

CertCentral provides several tools to help you get familiar with the console and effortlessly manage your certificates.

  • CertCentral tour—When you first sign in, follow the welcome tour and we'll introduce you to the main areas of CertCentral.
  • Get started checklist—After the tour, you'll start on the dashboard where an upgrade checklist helps walk you through the most important setup tasks.
  • Help, documentation, and support—When you start getting into advanced features and any time you need help, come back here for information or contact our support team directly.