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To make it easier to plan your certificate related tasks, we scheduled our 2021 maintenance windows in advance. See DigiCert 2021 scheduled maintenance—this page is kept up to date with all maintenance schedule information.

With customers all over the world, we understand there is not a best time for everyone. However, after reviewing the data on customer usage, we selected times that would impact the fewest amount of our customers.

About our maintenance schedule

  • Maintenance is scheduled for the first weekend of each month, unless otherwise noted.
  • Each maintenance window is scheduled for 2 hours.
  • Although we have redundancies in place to protect your service, some DigiCert services may be unavailable.
  • All normal operations will resume once maintenance is completed.

If you need more information regarding these maintenance windows, contact your account manager or DigiCert support team. To get live updates, subscribe to the DigiCert Status page.

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Upcoming scheduled maintenance

On April 3, 2021, between 22:00 – 24:00 MDT (April 4, 2021, between 04:00 – 06:00 UTC), DigiCert will perform scheduled maintenance.

During maintenance, for up to 10 minutes, we will be unable to issue certificates for the DigiCert platforms, their corresponding APIs, immediate certificate issuance, and those using the APIs for other automated tasks.

Affected services

For approximately 10 minutes, DigiCert will be unable to issue certificates for these services and APIs:

  • CertCentral / Service API
  • ACME
  • ACME agent automation / API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink

Services not affected

These services are not affected by the maintenance activities:

  • PKI Platform 8 / API
  • PKI Platform 8 SCEP
  • PKI Platform 7 / API
  • PKI Platform 7 SCEP
  • DigiCert ONE managers

API note:

  • APIs will return "cannot connect" errors.
  • Certificate requests submitted during this window that receive a "cannot connect" error message will need to be placed again after services are restored.

What can I do?

Plan accordingly:

  • Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
  • Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance starts and when maintenance ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.

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Upcoming scheduled maintenance

On March 6, 2021, between 22:00 – 24:00 MST (March 7, 2021, between 05:00 – 07:00 UTC), DigiCert will perform scheduled maintenance.

Although we have redundancies in place to protect your service, some DigiCert services may be unavailable during this time.

What can you do?

Please plan accordingly.

  • Schedule your high-priority orders, renewals, and reissues around the maintenance window.
  • To get live maintenance updates, subscribe to the DigiCert Status page. The subscription includes emails to let you know when maintenance starts and ends.
  • For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as the maintenance is completed.

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Scheduled maintenance

On December 6, 2020 between 08:00 – 10:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance, access to these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Plan accordingly.

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.

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Scheduled maintenance

On November 8, 2020 between 08:00 – 10:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

During maintenance, access to these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery / API
  • ACME
  • ACME agent automation / API

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Services API
  • Direct Cert Portal / Direct Cert Portal API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Plan accordingly.

  • Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window.
  • If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.

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Schedule Maintenance

On Sunday October 4 between 07:00 – 09:00 UTC, DigiCert will perform scheduled maintenance.

How does this affect me?

Although we have redundancies in place to protect your services, some DigiCert services may be unavailable during this time.

During maintenance access to these services and APIs may be affected:

  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Discovery API
  • ACME
  • ACME agent automation

Additionally, certificate issuance for these services and APIs may be affected:

  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • Simple Certificate Enrollment Protocol (SCEP)
  • Complete Website Security (CWS) / API
  • Managed PKI for SSL (MSSL) / API
  • Symantec, GeoTrust, and Thawte Partner Portals / APIs
  • PKI Platform 7 / PKI Platform 8
  • QV Trust Link

What can I do?

Please plan accordingly. Schedule high-priority orders, renewals, reissues, and duplicate issues outside of the maintenance window. If you use the APIs for immediate certificate issuance and automated tasks, expect interruptions during this time.

Services will be restored as soon as the maintenance is completed.