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PKI Platform 8 Critical Maintenance

On March 20, 2021, between 18:00 – 24:00 MST (March 21, 2021, between 00:00 – 06:00 UTC), DigiCert will perform critical maintenance on PKI Platform 8. During maintenance, the PKI Platform 8 and its corresponding API will be down for approximately six hours.

How does this affect me?

For approximately six hours:

  • You will be unable to sign in to your PKI Platform 8 to perform in-console certificate lifecycle tasks.
  • You will be unable to use any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, Intune SCEP, and EST) to perform certificate lifecycle operations.
  • You will be unable to:
    • Enroll certificates: new, renew, or reissues
    • Add domains and organizations
    • Submit validation requests
    • View reports, revoke certificates, and create profiles
    • Add users, view certificates, and download certificates
  • DigiCert will be unable to issue certificates for PKI Platform 8 and its corresponding API.
  • APIs will return a "cannot connect" error.
  • Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.

Service not affected:

Critical maintenance will not affect these services:

  • PKI Platform 7
  • DigiCert ONE
  • CertCentral / Service API
  • Direct Cert Portal / API
  • Certificate Issuing Service (CIS)
  • CertCentral Simple Certificate Enrollment Protocol (SCEP)
  • QuoVadis TrustLink
  • Discovery / API
  • ACME
  • ACME agent automation / API

What can I do?

Plan accordingly:

  • Schedule your high-priority orders, renewals, and reissues issues around the critical maintenance.
  • Expect interruptions if you use APIs and protocols for immediate certificate issuance and other automated tasks.
  • To get live maintenance updates, subscribe to the DigiCert Status page. This includes emails for when maintenance starts and when maintenance ends.
  • For critical and scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.