Currently, we are aware of these automation issues.To report errors, please contact our Support team.
| Issue | Workaround |
|---|---|
| Scheduled automation run an hour earlier than expected. | Adjust the scheduled time to account for daylight savings. For example, instead of scheduling the event for 09:00, schedule it for 10:00. |
| In Internet Explorer 11, pages never loads. | Use another browser. |
| Issue | Workaround |
|---|---|
| Citrix HTTP Automation - Virtual Server fails to start if service bindings are not defined. | Before the automation is initiated, configure server bindings on HTTP site. |
| Issue | Workaround |
|---|---|
| Automation request fails if an approval is required. |
Enable automatic approvals for certificate requests in your CertCentral account. See Enable automatic certificate request approvals.. ACME protocol supports only the auto-approval certificate request workflow. |
|
Automation requests fail if they include wildcard domains (e.g., *.example.com). Note: DNS validation error for ACME profiles message appears. |
None |
| Automation requests fail if they include International Domain Names (IDNs). | None |
| Unable to renew certificates. | None |
| Unable to reissue certificates. | None |
| Automation requests fails after I modify, add, or remove custom fields on my request form. |
Recreate the ACME directory URL for the automation profile. See Fix an incomplete automation profile.. If you modify, add, or remove custom fields on a request form after the automation profile is created, you must recreate the ACME directory URL in all affected profiles. Note: DigiCert recommends adding all needed custom fields to your forms before creating automation profiles, if possible. |
| Unable to submit automation requests for orders with more than 100 SANs. |
Remove extra SANs from the request. Note: ACME automation agent requests support a maximum 100 SANs per order. |
| ACME automation requests fail if I have multiple private CAs configured for my account. | None |