Upcoming Schedule Maintenance

DigiCert will perform scheduled maintenance on November 6, 2021, between 22:00 – 24:00 MDT (November 7, 2021, between 04:00 – 06:00 UTC).

CertCentral infrastructure-related maintenance downtime

We will start this infrastructure-related maintenance between 22:00 and 22:10 MDT (04:00 and 04:10 UTC). Then, for approximately 30 minutes, the following services will be down:

DV certificate issuance for CertCentral, ACME, and ACME agent automation

• DV certificate requests submitted during this time will fail
• APIs will return a "cannot connect" error
• Failed requests should be resubmitted after services are restored

CIS and SCEP

• Certificate Issuing Service (CIS) will be down
• Simple Certificate Enrollment Protocol (SCEP) will be down
• DigiCert will be unable to issue certificates for CIS and SCEP
• APIs will return a "cannot connect" error
• Requests that return "cannot connect" errors should be resubmitted after services are restore

QuoVadis TrustLink certificate issuance

• TrustLink certificate requests submitted during this time will fail
• However, failed requests will be added to a queue for processing later
• Queued-up requests will be processed after services are restored, as required

This maintenance only affects DV certificate issuance, CIS, SCEP, and TrustLink certificate issuance. It does not affect any other DigiCert platforms or services .

PKI Platform 8 maintenance

We will start the PKI Platform 8 maintenance at 22:00 MDT (04:00 UTC). Then, for approximately 30 minutes, the PKI Platform 8 will experience service delays and performance degradation that affect:

• Signing in and using your PKI Platform 8 to perform in-console certificate lifecycle tasks.
• Using any of your PKI Platform 8 corresponding APIs or protocols (for example, SOAP, REST, SCEP, and EST) to perform certificate lifecycle operations.
• Performing certificate lifecycle tasks/operations:
  • Enrolling certificates: new, renew, or reissues
  • Adding domains and organizations
  • Submitting validation requests
  • Viewing reports, revoking certificates, and creating profiles
  • Adding users, viewing certificates, and downloading certificates
• Certificate issuance for PKI Platform 8 and its corresponding API.

Additionally:

• APIs will return a "cannot connect" error.
• Certificate enrollments that receive "cannot connect" errors must be resubmitted after DigiCert restores services.

The PKI Platform 8 maintenance only affects PKI Platform 8. It does not affect any other DigiCert platforms or services.

Plan accordingly:

• Schedule high-priority orders, renewals, and reissues before or after the maintenance window.
• Expect interruptions if you use the APIs for immediate certificate issuance and automated tasks.
• To get live maintenance updates, subscribe to the DigiCert Status page. This subscription includes email alerts for when maintenance begins and when it ends.
• For scheduled maintenance dates and times, see DigiCert 2021 scheduled maintenance.

Services will be restored as soon as we complete the maintenance.