What should I know before I upgrade to CertCentral?

CertCentral upgrade FAQ for Symantec, GeoTrust, Thawte, and RapidSSL customers

Why should I be excited about CertCentral?

CertCentral has everything your old certificate management console has to keep your websites secure—certificate requests and management, fast renewal, and order history. Plus, CertCentral delivers features not found in Symantec-based services, such as greater account security, more control over payment options, and more tools for mid-sized and enterprise organizations.

Certificate management, simple and easy

Do I have to move to CertCentral?

Yes, you'll soon get an invitation to move to CertCentral, if you haven't received one already. When you get your invitation, get started on your upgrade as soon as possible. Upgrading now helps you prepare and make sure your certificates and account info are ready in your new CertCentral account before your old account is closed.

For details on the sunset schedule for your Symantec-based services and your account, talk to your account manager or contact us.

How do I move to CertCentral?

Primary account holders or admins sign in to their Symantec, GeoTrust, Thawte, or RapidSSL console and click the button to migrate. Follow the instructions to create your CertCentral account, including a new username and password sign-in.

What account and certificate information is transferred to my new CertCentral account?

We moved your validated organization and domain information over. With your validated organizations and domains already in your new CertCentral account, it's one less step during order processing, and ideally a shorter time to issue certificates.

Additionally, we readied your certificates for import. How do I import my certificates to CertCentral?

Note that admins, subscribers, and other users are not migrated to your new CertCentral account.

What else do I need to do to finish upgrading?

If you manage only 1 or 2 certificates and a couple of domains, you don't need to set up anything else. But to get the most out of CertCentral, save time by updating your billing options (the Finances section in CertCentral) and customizing alerts and notifications (Settings > Notifications).

If you have multiple certificate owners and admins, set them up as users in your CertCentral account or provide guest access to your certificate request forms.

Don't worry! We'll remind you of all these things when you get into your new CertCentral account.

Are my accounts linked?

No, your new DigiCert CertCentral account and current account are separate and have separate sign-in credentials. The only information that is, or that soon will be, shared between the accounts is:

  • Validated organization and domain information
  • Your valid SSL/TLS certificates

Manage and modify this info in CertCentral after it is moved there.

Most actions taken in one account will not be reflected in the other, and we ask that you start using CertCentral as soon as possible for all of your certificate management activities.

Where do I manage my Symantec, GeoTrust, Thawte, or RapidSSL certificates?

If you upgraded to CertCentral or received your invitation to upgrade, from now on you'll get, renew, and manage your certificates in CertCentral.

If we're still helping you migrate your certificates and account information and you still have full access to your Symantec account, continue managing your certificates and services there.

How long will my Symantec-based account (including GeoTrust, Thawte, or RapidSSL) be available?

Most Symantec-based accounts were closed or transitioned to limited functionality in April 2020. Some accounts remain open while we help customers migrate certificates and account information to CertCentral.

For details on the sunset schedule for your Symantec-based services and your account, talk to your account manager or contact us.

What is there to help me get set up?

CertCentral provides several tools to help you get familiar with the console and effortlessly manage your certificates.

  • CertCentral tour—When you first sign in, follow the welcome tour and we'll introduce you to the main areas of CertCentral.
  • Get started checklist—After the tour, you'll start on the dashboard where an upgrade checklist helps walk you through the most important setup tasks.
  • Help, documentation, and support—When you start getting into advanced features and any time you need help, come back here for information or contact our support team directly.