What should I know before I upgrade to CertCentral?

CertCentral upgrade FAQ for Symantec, GeoTrust, Thawte, and RapidSSL customers

Why should I be excited about CertCentral?

CertCentral has everything your old certificate management console has to keep your websites secure—certificate requests and management, fast renewal, and order history. Plus, CertCentral delivers features not found in Symantec-based services, such as greater account security, more control over payment options, and more tools for mid-sized and enterprise organizations.

Certificate management, simple and easy

Do I have to move to CertCentral?

Yes, soon you'll receive an invitation to move to CertCentral. When you get the invitation, we recommend that you promptly perform the migration before the Symantec, GeoTrust, Thawte, and RapidSSL platforms are deprecated in April 2020.

For more details on the sunset schedule for your Symantec-based services, talk to your account manager or contact us.

How do I move to CertCentral?

Primary account administrators sign in to their Symantec, GeoTrust, Thawte, or RapidSSL console and click the button to migrate. You then create your CertCentral account, which includes giving your password and username and some contact information, which is the normal way to create a CertCentral account.

What account and certificate information is transferred to my new CertCentral account?

As of June 2019, we moved your organization information over. With your verified organization information already in your new CertCentral account, it's one less step during order processing, and ideally a shorter time to issue certificates.

By March 2020, we'll move your validated domains and active SSL/TLS certificates to your CertCentral account.

Note that administrators, subscribers, and other users are not transferred to your new CertCentral account.

What else do I need to do to finish upgrading?

If you manage only 1 or 2 certificates and a couple of domains, you don't need to set up anything else. But to get the most out of CertCentral, save time by updating your billing options (the Finances section in CertCentral) and customizing alerts and notifications (Settings > Notifications).

If you have multiple certificate owners and admins, set them up as users in your CertCentral account or provide guest access to your certificate request forms.

Don't worry! We'll remind you of all these things once you get into your new CertCentral account.

Are my accounts linked?

No, your new DigiCert CertCentral account and current account are separate and have separate sign-in credentials. The only information that is, or that soon will be, shared between the accounts is:

  • Validated organization and domain information
  • Your valid SSL/TLS certificates

Manage and modify this info in CertCentral after it is moved there.

Most actions taken in one account will not be reflected in the other, and we ask that you start using CertCentral as soon as possible for all of your certificate management activities.

Where do I manage my Symantec, GeoTrust, Thawte, or RapidSSL certificates?

Until you move, continue to manage your existing certificates in your current Symantec, GeoTrust, Thawte, or RapidSSL account, these certificates are valid until they expire.

After you move, you'll manage your certificates in CertCentral. When you're ready to renew a Symantec, GeoTrust, Thawte, or RapidSSL certificate, renew it in your new CertCentral account. For new certificates, you must go to your new CertCentral account.

How long will my Symantec-based account (GeoTrust, Thawte, or RapidSSL) be available?

Your active Symantec-based account will be accessible until April 2020. In conjunction with this final-access date, we will make sure critical information—including SSL/TLS certificates issued through your Symantec-based account—is accurately migrated to your new account.

During the transition period, go back to your Symantec-based account for order history and activity reports.

What is there to help me get set up?

CertCentral provides several tools to help you get familiar with the console and effortlessly manage your certificates.

  • CertCentral tour—When you first sign in, follow the welcome tour and we'll introduce you to the main areas of CertCentral.
  • Get started checklist—After the tour, you'll start on the dashboard where an upgrade checklist helps walk you through the most important setup tasks.
  • Help, documentation, and support—When you start getting into advanced features and any time you need help, come back here for information or contact our support team directly.