What you need to know about domain and certificate migration

Domain migration: Validated OV and EV domains

Organization-validated (OV) domains and Extended Validation (EV) domains are migrated when you activate your CertCentral account.

Domains pending validation

Domains with pending validation are not migrated. However, once pending domain validation has been completed, validated domains are brought over whenever you import active public TLS/SSL certificates.

DV domains

Domain validation (DV) domains do not migrate. DV certificates require you to complete domain control validation for every DV certificate event, like new issuance, replacement, and renewal. To migrate a DV domain, simply request, replace, or renew a DV certificate for the domain from your CertCentral account.

Certificate migration: Public TLS/SSL certificates

Certificates are not automatically migrated to your new CertCentral account. You'll import your certificates after you activate and sign into your new account. All valid TLS/SSL and code signing certificates can be imported.

Pending certificates cannot be imported. However, if a certificate request is approved and issued in your legacy account, go to CertCentral to import it.

Expired, revoked, and deactivated certificates cannot be imported.

How do I import my certificates?

To import your valid certificates, go to Certificates > Orders in your CertCentral account and click Import legacy certificates.

Currently, only the person who activates the CertCentral account can access the Import legacy certificates option on the Orders page. Other users in your account can access the Orders page and interact with the imported certificates, but they never see the Import legacy certificates button.

How often can I import certificates?

Currently, certificates can be imported once every 24 hours. With each additional import, only new certificates are brought over to CertCentral.

Will my order contacts still receive order-related emails?

When you import your active, public SSL/TLS certificates to CertCentral, we copy the email addresses from the order in your old account and add them to the additional emails section of your migrated orders.

  • Retail
    The organization and technical contacts email addresses are copied over to the migrated orders.
  • Enterprise
    The technical contact email address is copied over to the migrated orders.

CertCentral: Certificate orders' additional emails feature

In CertCentral, certificate orders include an additional emails feature. This feature allows you to assign additional email addresses to receive notification emails for the certificate order: renewal notices, reissues, duplicates, etc. To view details about an order, in the left main menu, go to Certificates > Order. Then on the Orders page, click the certificate's order number.

Will CertCentral send renewal notices for migrated orders?

When orders are migrated to CertCentral, renewal emails for these orders are disabled by default. This is because renewal notices for the migrated orders are still sent from your old account. See Renewal emails.

After the order is renewed from your CertCentral account, renewal notices are automatically enabled for the order. Renewal notices for the order are then sent from CertCentral.

Other types of certificate migration: What about private TLS and other non-TLS certificates?

Some Private TLS/SSL, S/Mime, and other types of certificates cannot be migrated at this time. Talk to your account manager or contact us to help move your other valid certificates to your new CertCentral account.

Renewal emails

Your public SSL/TLS certificate renewal emails will continue to come from your old account. The renewal content will change to meet your current situation.

  • Non-migrated accounts
    Public SSL/TLS certificate renewal email content will remain unchanged and continue to point to your legacy account for renewals.
  • Migrated accounts
    After you activate your CertCentral account and import your active public SSL/TLS certificates, the public SSL/TLS certificate renewal email content will change and point to your CertCentral account for renewals.

What about private TLS and non-TLS certificate renewals?

Even after an account is migrated, private SSL/TLS and non-SSL/TLS certificate renewal emails will remain unchanged and link to your legacy account for renewals.

Will my imported certificates have the same product names as before?

When public SSL/TLS, code signing, and private SSL/TLS certificates are imported to your CertCentral account, they will appear on the Orders page with their new DigiCert CertCentral product names.

Legacy public SSL/TLS product to CertCentral SSL/TLS product mapping

Legacy certificate product name CertCentral product name
Secure Site Pro with EV
Premium Extended Validation SSL
Secure Site Pro EV SSL
Secure Site Pro
Secure Site Pro Wildcard
Premium SSL
Secure Site Pro SSL
Secure Site with EV
Standard EV SSL
Secure Site EV
Secure Site
Secure Site Wildcard
OFX SSL
Standard SSL
Wildcard SSL
Secure Site OV
True BusinessID with EV GeoTrust TrueBusiness ID EV
RapidSSL Enterprise
Premium Intranet SSL
Standard Intranet SSL
True BusinessID
True BusinessID Wildcard
GeoTrust TrueBusiness ID OV
GeoTrust Trial
QuickSSL
QuickSSL Premium
QuickSSL Premium Wildcard
GeoTrust DV SSL
SSL Web Server with EV Thawte SSL Webserver EV
SSL Web Server
SSL Web Server Wildcard
Thawte SSL Webserver OV
SSL123
SSL 123 Wildcard
Thawte SSL123 DV
FreeSSL RapidSSL Standard DV
RapidSSL Retail: GeoTrust Standard DV
Partner: RapidSSL Standard DV
RapidSSL Wildcard Retail: GeoTrust Wildcard DV
Partner: RapidSSL Wildcard DV

Legacy code signing product to CertCentral code signing product mapping

Legacy certificate product name CertCentral product name
Symantec EV Code Signing EV Code Signing
Symantec Java Code Signing
Symantec Authenticode Code Signing
Symantec MS Office & VBA Code Signing
Symantec Adobe Air
Symantec Brew
Code Signing
Thawte MS Office & VBA Code Signing
Thawte Mac
Thawte Adobe Air
Code Signing

Legacy private SSL/TLS product to CertCentral private SSL/TLS product mapping

Legacy certificate product name CertCentral product name
Symantec General Private SSL
Symantec Dedicated Private SSL
Private SSL OV