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Diagnostics

Use this feature to view and save diagnostic reports. For any issues while using DigiCert​​®​​ Trust Assistant, the file obtained from Diagnostics helps diagnose the problem.

To save the report:

  1. Select Archive report to open a dialog box.

  2. Enter a password to secure the report (minimum 8 characters).

  3. Select Archive report.

    The report will be available in the <user home>/.digicert-trust-assistant/diagnostics directory.

The ZIP file contains all the information shown in the GUI, application logs, and configuration details. Share this file with the password with your administrator for the issue to be diagnosed.

Warning

To open this ZIP file on Windows, you will need an application that supports AES256 encryption because the native File Explorer does not support this encryption method. A specialized archiving application is required.

You can share the file with your DigiCert account manager if there are any issues.

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