Improved client certificate process

We improved the client certificate process, enabling you to cancel client certificate orders in an Emailed to Recipient state—orders that are waiting for the email recipient to generate and install the client certificate in one of the supported browsers.

Note: Previously, when a client certificate was in an Emailed to Recipient state, you had to contact support to cancel the order.

Now, if you need to cancel a client certificate order in the Emailed to Recipient state, go to the client certificate's Order details page and in the Certificate Actions dropdown list, select Cancel Order. See Cancel pending client certificate orders.

CertCentral Services API: Improved client certificate process
In the DigiCert Services API, we updated the Update order status endpoint enabling you to cancel client certificate orders in a waiting_pickup state—orders that are waiting for the email recipient to generate and install the client certificate in one of the supported browsers.

Note: Previously, when a client certificate was in a waiting_pickup state, you received a forbidden error and had to contact support to cancel the order.

Now, you can use the Update order status endpoint to cancel a client certificate order in the waiting_pickup state.