By default, certificate order emails, referred to as certificate lifecycle emails, are sent to the user requesting the certificate. You can modify the certificate lifecycle default settings and send certificate lifecycle emails to the organization and/or technical contact. You can also remove the certificate requestor from the flow.
These settings only affect the certificate requestor and the organization and technical contacts. The primary CertCentral administrator (the individual who created the account), email addresses assigned to receive all account notifications, and additional email addresses added to the order still receive the certificate lifecycle emails.
By default, we send the certificate requestor the following certificate lifecycle emails:
In your CertCentral account, in the left main menu, go to Settings > Notifications.
Add or remove email recipients
On the Notifications page, under Certificate lifecycle email defaults, add or remove email recipients:
When you are finished, click Save.
Going forward, CertCentral will use the updated certificate lifecycle email settings to determine who to send certificate order emails to. On the certificate order form, we display a notification icon (bell) indicating whether the organization and technical contacts are receiving certificate lifecycle emails: